Value Creation from Public Healthcare IS

Schlichter, Bjarne Rerup; Svejvig, Per; Andersen, Povl Erik Rostgaard

doi:10.1007/978-3-662-43459-8_1

Cited by 6 publications

(7 citation statements)

References 25 publications

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“…Following, we introduce action research in our context, and provide an overview of the research setting and a description of the actual research process. Due to the long duration of the research, we published insights and intermediate results at various stages of the action research project, which is why this article builds on and extends these (Schlichter et al, 2012, 2014, 2015; Svejvig & Rostgaard, 2011; Svejvig et al, 2012). The contribution that we offer here goes beyond these earlier studies in that it covers the action research project in its entirety as well as the findings from this four-year longitudinal study.…”

Section: Methodsmentioning

confidence: 86%

The Long Road to Benefits Management: Toward an Integrative Management Model

Svejvig

Schlichter

2020

Project Management Journal

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This article reports on a four-year action research study, where the aims were to study benefits management at a detailed, practical level and to evaluate the benefits management practices applied. Synthesizing the insights from the study shows that the approach is dependent on the context and that the action research process was a challenging endeavor, but also that the project was successful with respect to improving performance. We provide a structured evaluation of the practiced process to uncover weaknesses and improve future interventions by suggesting an integrative management model with three layers: instrumental, practical, and reflective.

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Section: Methodsmentioning

confidence: 86%

The Long Road to Benefits Management: Toward an Integrative Management Model

Svejvig

Schlichter

2020

Project Management Journal

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“…Below, we briefly introduce the action research approach, provide an overview of the research setting and present a description of the actual research process. This paper builds on and extends earlier studies about healthcare IT on the Faroe Islands (Schlichter et al , 2012, 2014; Svejvig and Andersen, 2011; Svejvig and Schlichter, 2020; Svejvig et al , 2012) by adding the RBVas a theoretical lens for understanding the relationships between resources, capabilities and values in this context.…”

Section: Methodsmentioning

confidence: 66%

“…The perception among healthcare professionals of the practices on the wards and how patients are treated obviously has an impact on the motivation and efficiency of healthcare professionals. Questionnaires and interviews were used to capture the current status and to see how it developed over time, and improvements were apparent during the optimization project (Schlichter et al , 2014).…”

Section: Discussionmentioning

confidence: 99%

“…Kohli and Grover, 2008; Melville et al , 2004; Schryen, 2013; Ward and Daniel, 2012), and it appears to be incomplete in relation to public organizations. We therefore suggest the alternative concepts for public organizations of “public value” and “public value creation” instead of continuing to stretch or force a business value concept on the public sector (Schlichter et al , 2014).…”

Section: Theorymentioning

confidence: 99%

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Resources, capabilities and public value creation in a healthcare IT project: an action research study

Svejvig

Schlichter

2020

IJMPB

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PurposeThis paper reports on an action research study based optimization project related to healthcare IT implemented on the Faroe Islands. The aims were to study what constitutes value in the public healthcare setting by applying and activating existing resources in the organization, hence answering the overall research question: How can a resource-based view (RBV) improve benefits management (BM) practices?Design/methodology/approachBy applying a RBV to findings from an action research study of an optimization project of an integrated health information system (HIS), a framework of capabilities needed in a public HIS setting to create value was developed.FindingsThe theoretical contribution is a framework explaining how BM practices and, hence, value can be interrelated in a public healthcare IT system.Research limitations/implicationsThe study shows the need for academic IT professionals to structure and facilitate value generation, especially in the form of creating an innovative and learning environment in the form of an action research based project.Practical implicationsThis study suggests which actors should be motivated and developed in order to ensure value in healthcare IT projects. Having value creation in mind, the model could have potentially broad applicability in a variety of healthcare IT settings.Social implicationsThe findings leads to better usage of public healthcare resources.Originality/valueThe present research studies real problems in a real setting, thus providing distinct ideas on how to improve public value creation by direct engagement of researchers.

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“…In public healthcare, the realization of value encompasses the patient's perceived quality, consumption experience and lower mortality rates (Schlichter et al, 2014). As compared to private healthcare, patients are usually not denied services in public healthcare organizations, and therefore, it remains a major challenge to accommodate and satisfy every patient (Eric and Thomas, 2004).…”

Section: Literature Reviewmentioning

confidence: 99%

The impact of patient recovery flexibility on service experience in public healthcare

Kumar

2019

JABS

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Purpose This study aims to identify the dimensions of patient recovery flexibility in the public healthcare context and its impact on the service experience. The study also explores the strategies and contextual influences to attain patient recovery flexibility. Design/methodology/approach This paper uses a case study method based on a semi-structured interview with healthcare professionals, observations and informal discussions. Findings In the present study, several dimensions of patient recovery flexibility are reported. Different internal and external strategies to exhibit patient recovery flexibility, as well as two contextual influences, are identified. An integrative framework is developed to establish the relationship of patient recovery flexibility with service experience in public healthcare. Research limitations/implications The study was conducted in a public healthcare setting in India. The sample size for the semi-structured interview was limited to healthcare professionals, and the patient’s perspective is missing. Originality/value This paper contributes to the growing need for patient recovery flexibility as a strategy in the public healthcare delivery system. It offers new insights to address the gap in the literature regarding the linkage of patient recovery flexibility and service experience. The study provides an integrative framework of dimensions of patient recovery flexibility, strategies, contextual influences and the impact on the service experience. The framework and propositions presented in the study will guide future research that is needed in this area. This study provides an overview to shape and redesign the after-service support from a flexibility perspective in public healthcare for the improved service experience.

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Value Creation from Public Healthcare IS

Cited by 6 publications

References 25 publications

The Long Road to Benefits Management: Toward an Integrative Management Model

The Long Road to Benefits Management: Toward an Integrative Management Model

Resources, capabilities and public value creation in a healthcare IT project: an action research study

The impact of patient recovery flexibility on service experience in public healthcare

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