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This study investigated the impact of surface acting on exhaustion in Korean school counselors. Using the daily diary method with 223 school counselors, the study examined how maintaining a positive outward image through surface acting is related to job exhaustion. The results indicated that surface acting at both Level 1 and Level 2 positively affects exhaustion. Additionally, a supportive administrative climate negatively predicted exhaustion. Interestingly, the relationship between surface acting and exhaustion was found to be more pronounced when administrators were perceived as highly supportive, whereas this relationship was attenuated in the context of low administrative support. These findings highlight the complexity of emotional labor and the crucial role of administrative support in the well‐being of school counselors. Future research should further explore these dynamics to develop effective strategies for reducing burnout among school counselors.
This study investigated the impact of surface acting on exhaustion in Korean school counselors. Using the daily diary method with 223 school counselors, the study examined how maintaining a positive outward image through surface acting is related to job exhaustion. The results indicated that surface acting at both Level 1 and Level 2 positively affects exhaustion. Additionally, a supportive administrative climate negatively predicted exhaustion. Interestingly, the relationship between surface acting and exhaustion was found to be more pronounced when administrators were perceived as highly supportive, whereas this relationship was attenuated in the context of low administrative support. These findings highlight the complexity of emotional labor and the crucial role of administrative support in the well‐being of school counselors. Future research should further explore these dynamics to develop effective strategies for reducing burnout among school counselors.
Purpose: Purposes of this study were to develop a Nurse Emotional Labor Strategy Scale in Korean (K-NELSS) and to evaluate its psychometric properties. Methods: The 14 items Emotional Labor Strategy Scale (ELSS) was translated into Korean and modified to apply to nurses. Two hundred and fifty nurses working in various units completed the questionnaire. Factor validity using confirmatory factor analysis, construct validity using correlation with burn-out, and criterion validity using correlation with Korean-Emotional Labor Scale (K-ELS) were identified. Reliability was tested by Cronbach's ⍺. Results: K-NELSS has 3 domains: surface acting, deep acting, and expression of naturally felt emotions. Confirmatory factor analysis showed moderate goodness of fit (RMSEA=.80, SRMR=.07, CFI=93, TFI=.92). Correlation between surface acting and burn-out was r=.37 (p<.001), and between K-NELSS and K-ELS were r=.57 (p<.001) in surface action and r=.62 (p<.001) in deep acting. Cronbach's ⍺s for surface acting, deep acting, and expression of naturally felt emotions were .89, .88, .84, respectively. Conclusion: Psychometric properties of K-NELSS indicate that it is a useful and reliable tool to assess emotional labor of Korean nurses. In addition, with a small number of items, it is relatively easy to use.
Smoking among women is characteristically high among call center employees and is associated with various individual and work-related characteristics, which have been paid little attention so far. This study explored the differences in intrapersonal and interpersonal characteristics and environmental factors among Korean women working in call centers by smoking status, based on an ecological model. In this cross-sectional study, an anonymous online survey was conducted among a sample of female employees from three credit card-based call centers (N = 588). Differences in intrapersonal (social nicotine dependence, smoking attitudes, emotional labor), interpersonal (smoking among family or friends, social support), and environmental factors (smoking cessation education, and perceived and preferred smoking policy at work) were compared according to smoking status (smokers, ex-smokers, and never smokers). Approximately 20% (n = 115) were smokers. Smokers were younger, mostly unmarried, had lower education, and had poorer perceived health status than ex- and never smokers. The mean scores for social nicotine dependence and smoking attitude were the highest among smokers, indicating their tendency to underestimate the negative effects of smoking. They also reported the highest level of emotional labor, with about half (50.4%) and almost all (95.7%) reporting smoking behaviors in their families and friends, respectively. Smokers took a lenient stance on the smoking ban policy. The results indicated the necessity to develop tailored smoking cessation programs to motivate female call center employees to quit smoking. As call centers may have a smoking-friendly environment, comprehensive smoking prevention programs considering multilevel factors are required to support smoking cessation.
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