Using virtual training for technical training needs - resolving the consultants (vs.) IT companies' tug of war

Abstract

Owing to globalisation and changing technology trends has become essential for IT companies to keep pace with the drastically itinerant current scenario by constantly enhancing their employees' skills by means of knowledge sharing through training. Initially, companies relied on consultants to fulfil these training needs. However, recently there is a declining trend in outsourcing the needs, especially in India due to the cost involved. Hence, a cost effective option without compromising on quality is required. Virtual training can be seen as the solution to this problem. But, there seems to be some hitches for the consultants in getting the technical training virtually imparted to the employees due to various reasons. This paper thus analyses and bridges the gap that exists between the expectation of an IT company and the actual service delivery of consultants and offers suggestions to them, to help meet their clients' needs in a better way.