“…Neo-institutional theory aims at providing explanations of organizational behavior and is appropriate for examining the complex relationships between ICT, organizational characteristics, institutional arrangements, and environmental conditions [8,25]. Neo-institutional theory argues that organizational actors do not act solely on the rationalactor models of classical economists but according to social and cultural pressures to conform to current structural forms [8,26,27] sometimes "without any real reflection" [28, p. 176].…”