User satisfaction with public oral health services in the Brazilian Unified Health System

Amorim, Leonardo de Paula; Senna, Maria Inês Barreiros; Alencar, Gizelton Pereira; Rodrigues, Lorrany Gabriela; Paula, Janice Simpson de; Ferreira, Raquel Conceição

doi:10.1186/s12903-019-0803-8

Cited by 16 publications

(29 citation statements)

References 27 publications

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“… 13 In Brazil, satisfaction with oral health services was 65.51%, and socioeconomically disadvantaged users were more satisfied with oral health services. 14 …”

Section: Introductionmentioning

confidence: 99%

Who Is More Satisfied with Health Services? A Cross-Sectional Study in China

Qin

Ding

2021

INQUIRY

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This cross-sectional study aims to assess the Chinese population’s satisfaction with health service and identify 2 types of variables, Andersen’s behavioral model related variables and social environment variables associated with high satisfaction. Data were derived from the 2013 Chinese General Social Survey (CGSS). Using exploratory factor analysis, the original questionnaire’s 10 health services were grouped into 2 dimensions, including “health management service” and “public health service.” Then, the satisfaction was described. The associations between satisfaction and factors were assessed using a multivariable logistic regression model. As a result, a total of 5283 subjects were enrolled. The satisfaction was 56.74% for “health management service” and 54.48% for “public health service.” Those with older age, lower education level, positive social environment factors (ie, higher perceived social class, higher perceived social trust, and perceived social equity), and having pension were more likely to report high satisfaction. Moreover, compared to the east region (the most prosperous region), the individuals from the central region or the north-east region (both regional economic levels were medium) had lower odds of reporting high satisfaction. In comparison, those from the west region (the least developed region) had higher odds. In conclusion, actionable measures to increase satisfaction should be proposed by the Chinese government, including increasing pension insurance coverage, increasing investment in health services, creating an excellent social environment, etc.

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“… 13 In Brazil, satisfaction with oral health services was 65.51%, and socioeconomically disadvantaged users were more satisfied with oral health services. 14 …”

Section: Introductionmentioning

confidence: 99%

Who Is More Satisfied with Health Services? A Cross-Sectional Study in China

Qin

Ding

2021

INQUIRY

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“…O PMAQ-AB teve importante papel ao longo dos anos de 2010 ao traçar indicativos para melhorar a qualidade do atendimento e da estrutura dos serviços primários de saúde (Ayach, 2015). Os dados dos levantamentos nacionais utilizando este instrumento apontaram para um nível de satisfação menor do que o observado nesta revisão sistemática, sendo 76,7% de satisfação observado em 2 012 (10) e 65,51% de satisfação na avaliação realizada em 2014 (Amorim, et al, 2019). Essa diferença pode estar na diferente representatividade das regiões do país neste estudo.…”

Section: Discussionunclassified

“…Estudos de abrangência nacional também tem demonstrado uma inclusão desproporcional entre os sexos (Protasio, et al, 2017;Amorim, et al, 2019).…”

Section: Discussionunclassified

Satisfação dos usuários com os serviços públicos odontológicos no Brasil: uma revisão sistemática

Domingues

2020

RSD

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Objetivo: Realizar uma revisão da literatura científica para mensurar a satisfação dos usuários quanto ao atendimento recebido nos serviços públicos odontológicos no Brasil. Método: Foi realizada uma revisão sistemática em sete bases de dados (PubMed, Scopus, LILACS, SciELO e Web of Science), incluindo duas para captação de “literatura cinzenta” (OpenGrey e OpenThesis). O risco de viés dos estudos incluídos foi avaliado com uma ferramenta específica e a análise dos dados feita de forma descritiva. Resultados: Foram identificados 7689 registros e, destes, 11 foram incluídos após o processo de seleção e aplicação dos critérios de elegibilidade. A maioria dos estudos apresentou baixo risco de viés. Os estudos incluídos avaliaram 4131 usuários, sendo que 85,43% mostravam-se satisfeitos. Conclusão: A revisão sistemática apontou para um bom nível de satisfação dos usuários dos serviços públicos odontológicos no Brasil, além de permitir discutir os instrumentos de avaliação da satisfação dos usuários, traçando indicativos para avaliação de satisfação em âmbito local.

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“…To overcome this obstacle, the performance and impact of health services on the population's health must be known and the patients' perception can be a sensitive indicator of the quality of the service provided, related to the greater adequacy in the use of the public health service (Campos, Filho & Castro, 2017). Evaluative research has sought to investigate the expectations and the symbolic universe of these actors, seeking to understand what quality of health services means for them (Amorim et al, 2019). Methodologies that use the patients' view are seen as an effort in which principles related to individual rights and citizenship are reaffirmed, such as expressed in the concepts of humanization, patient rights, empowerment, assuming a political dimension and a social end (Bosi & Uchimura, 2007).…”

Section: Introductionmentioning

confidence: 99%

A Qualitative Study of Patients’ Perceptions of Dental Care in Primary Health Care

Sanchez¹,

Vargas²,

Werneck³

et al. 2020

Preprint

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Knowledge of patients' views can contribute to the strengthening of health services. The aim of this study is to describe the patients' perception of a public oral health service, contributing to evaluations in health services. This is a qualitative study in which a focus group was conducted, with the participation of six patients of the oral health system in the city of Belo Horizonte, MG, Brazil, all with a minimum experience of three years of using the service. A theoretical model with dimensions aimed at assessing integrality and primary care services was used. In conducting the research, a semi-structured script was used. The data were analyzed by content analysis. The most representative categories for evaluating oral health actions in primary care are the health unit; the welcoming and its relation with the creation of the bond; service with a strong emphasis on the humanized relationship between professional and patient and on teamwork and; as a highlight, citizen participation, based on the recognition of a “system” that prevents the proper functioning of services and that must be fought with citizenship. Patients’ perceptions can be used to assess oral health in primary care from the perspective of those who actually use health services, seeking ultimately to constantly improve them. Knowledge of patients' perceptions may enable organizations to know their performance, through assessment methodologies based on the established perceptions.

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User satisfaction with public oral health services in the Brazilian Unified Health System

Cited by 16 publications

References 27 publications

Who Is More Satisfied with Health Services? A Cross-Sectional Study in China

Who Is More Satisfied with Health Services? A Cross-Sectional Study in China

Satisfação dos usuários com os serviços públicos odontológicos no Brasil: uma revisão sistemática

A Qualitative Study of Patients’ Perceptions of Dental Care in Primary Health Care

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