“…Supportive relationships with staff appeared to be one of the most important themes in service users' narratives. Most service users were able to develop close and friendly relationships with staff (Andersson, 2016;Bengtsson-Tops, Ericsson, & Ehliasson, 2014;Chesters et al, 2005;Chopra & Herrman, 2011;Goering et al, 1992;Kirkpatrick & Byrne, 2011;Kowlessar & Corbett, 2009;Nelson, Clarke, Febbraro, & Hatzipantelis, 2005;Pejlert, Asplund, & Norberg, 1999;Petersen, Hounsgaard, Borg, & Nielsen, 2012;Rønning & Bjørkly, 2017;Roos et al, 2016). These relationships were particularly important in validating service users' experiences, something that was associated with the recovery orientation of a service (Browne et al, 2008;Chesters et al, 2005;Goering et al, 1992;Nelson et al, 2005).…”