User involvement: A review of the benefits and challenges

Varieties of User-Centeredness

“…Most views of UCD consider active user involvement or user participation an integral part of UCD [29], [40]. There is a long tradition of research on user participation especially in IS research (see [54], [61] for fairly recent reviews). The idea of active user participation in UCD can be traced to the Scandinavian trade-unionist approach (e.g.…”

“…1 However, despite the interest [58], the concept is still unclear [11], [29], [45], [54]. Although the phrase "user-centered" emerged in the human computer interaction (HCI) field, it can be argued of having adopted ideas from different sources, such as prototyping [48], [23], [10], evolutionary delivery [48], socio-technical design [6], [64], [72], [21], user participation [64], participatory design [27], [77] and usability engineering (UE) [45], [63], [66].…”

Conceptual Modelling as a New Entry in the Bazaar: The Open Model Approach

“…On the other hand, they take into account certain characteristics of implementation-level languages. Thus, conceptual models help to overcome the notorious cultural chasm between developers and end users [20]. At the same time, they support the communication among software developers, thus contributing to more efficient coordination in software development projects.…”

User Orientation Through Experience: A Study of Hobbyist Knowing in Product Development

“…Although hobbyist knowing is not suggested as a substitute for design methods, it is possible that hobbyist knowing can serve-because of it is social nature-to overcome factors that hinder the use of usercentered design methods. Such difficulties include recognizing and gaining access to user communities and the knowledge embedded and embodied within them (Kujala, 2003).…”

“…This paper discusses users and their knowledge in organizations and therefore also addresses the question of organizational knowledge. User-centered design, participatory design, ethnography, and contextual design are often-used terms connected to user orientation (Kujala, 2003), all aiming at developing usable products by taking both explicit and implicit users' needs into account. Participatory design also refers to the worker participation that is considered central to the value and success of projects within organizations (Kensing & Blomberg, 1998).…”