User Experience in Service Design: A Case Study from Algeria

Touloum, Karim; Idoughi, Djilali; Ahmed, Shamsuddin

doi:10.1109/mitp.2017.1

Cited by 6 publications

(4 citation statements)

References 4 publications

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“…In traditional sense, the design of user experience is mainly concerned about user interaction and art design, and ignores the development of customers, the participation of users, and the effective construction of business models, which just determines the success of product marketing. e main tasks of the user experience designer are: designing and designing the artistic beauty of the product's control interface and user conversion route, in-depth market research and learning and improved user experience satisfaction [16]. Based on different experience levels, the needs of users' attention are different, which will also have a certain impact on the design of the product.…”

Section: User Experiencementioning

confidence: 99%

Nonheritage Creative Product Design and Development and Marketing Strategies for Computer Vision and User Experience

Liu

Pan

Zhang³

et al. 2022

Security and Communication Networks

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With the rapid development of economic and culture, intangible cultural heritage has gradually moved towards the public, and at the same time, many cultural and creative products have been derived. In the face of fierce market competition, nonheritage and creative products gradually occupied a certain market share with their unique cultural heritage and won the love of some consumers. However, at the same time, the development of nonheritage and creative products cannot keep up with the market that is changing with each other, and the design and development of cultural and creative products are far behind market changes. Moreover, the recognition of some consumers cannot improve the booming development of nonheritage creative products, and the future development of nonheritage and creative products is facing a serious crisis. Computer vision has absolute advantages in image processing, which can help nonheritage products for development and design, and further improve the quality of the product. In the process of designing and developing a certain product, our commonly used research method is user experience. User experience strategies can help us design cultural and creative products that fit the characteristics of the times from the perspective of consumers. This article introduces the basic architecture and guidelines of the user experience strategy. In addition, the main research object of this article is nonheritage and creative products, which aims to explore how to use various design thinking methods to develop more valuable products. On this basis, this article integrates computer vision technology in the process of designing and development of nonheritage cultural and creative products and supplemented by user experience strategies to further innovate the design concept of cultural and creative products. Experiments show that the design and development of intangible cultural heritage products based on computer vision and user experience can effectively improve product quality, and the product qualification rate basically reaches 90%. At the same time, this move can further stimulate consumers' desire to purchase, and their purchase intention can reach up to 72%.

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Section: User Experiencementioning

confidence: 99%

Nonheritage Creative Product Design and Development and Marketing Strategies for Computer Vision and User Experience

Liu

Pan

Zhang³

et al. 2022

Security and Communication Networks

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“…The core of service design is to provide value for users, and products and interaction are essential ways to realize service value (Touloum et al, 2017 ). Service design can be divided into three core values: caring for people, responding to unforeseen needs, and providing access rights for people.…”

Section: Methodsmentioning

confidence: 99%

The Talent Training Mode of International Service Design Using a Human–Computer Interaction Intelligent Service Robot From the Perspective of Cognitive Psychology

Yang

2021

Front. Psychol.

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To effectively improve the efficiency of international service design talent training and make it more in line with society's needs, we analyze the current status of international service design talent training and its professional training focus. Based on the above problems, from the perspective of cognitive psychology, artificial intelligence and human–computer interaction (HCI) technology are used to construct the international service design talent training mode of the HCI intelligent service robot. This mode can be used to solve the existing teaching problems by using novel means to ensure the quality of teaching. Finally, through the actual analysis of teaching cases, the effectiveness of the proposed talent training mode is verified. The HCI system is based on knowledge of cognitive psychology. According to the characteristics and functions of an educational robot, the robot is combined with traditional teaching activities, and the robot-assisted talent training mode is designed. Robot-assisted talent training is a feasible training method that can improve the efficiency of talent training. Students have confidence in their learning skills before the course, and the confidence is further strengthened after the end of the course. After the course, the students have a stronger sense of cooperation. This study can provide theoretical ideas for the research of international service talent training mode.

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“…In this research, touch point [10] based scenarios [11] were identified based on the interviews and observations of the stakeholders. Contextual interviews [12] were conducted on patients receiving treatment for each touch point at five treatment rooms in the rehabilitation medical centers of five general hospitals.…”

Section: Usage Scenario and Contextual Interviewmentioning

confidence: 99%

1C4-2 Evaluation of Rehabilitation Robot through Contextual Interviews based on Usage Scenario

Kim

Sim

Jang

et al. 2015

The Japanese journal of ergonomics

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Owing to an increasing number of rehabilitation patients and shortage of professional therapists, various problems associated with ineffective and inadequate care have been occurring at rehabilitation sites. To address this issue, various rehabilitation robots have been developed. However, the development and use of strictly functional and technology centered rehabilitation robots has led to many usage and safety issues at rehabilitation sites (hospitals). Thus, the aim of this study was to determine possible improvements for rehabilitation robots through the opinions and suggestions of the stakeholders via contextual interviews based on usage scenarios as well as to analyze the importance of each recommended improvement through an analytic hierarchy process (AHP). In this study, the usage scenarios of rehabilitation robots were established through the suggestions of the stakeholders (24 occupational therapists, 2 caregivers, 7 doctors, and 4 robot researchers). In addition, user observations (5 times) and contextual interviews (6 hospitals and 10 therapists had participated) were carried out considering the established usage scenario. The major improvements identified through the interviews and observations were determined on the basis of following category: "support and aid tool for the prevention of compensation actions and range of motion are needed." It is expected that rehabilitation robot can be made safe and user friendly by incorporating the improvements suggested in this study.

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User Experience in Service Design: A Case Study from Algeria

Cited by 6 publications

References 4 publications

Nonheritage Creative Product Design and Development and Marketing Strategies for Computer Vision and User Experience

Nonheritage Creative Product Design and Development and Marketing Strategies for Computer Vision and User Experience

The Talent Training Mode of International Service Design Using a Human–Computer Interaction Intelligent Service Robot From the Perspective of Cognitive Psychology

1C4-2 Evaluation of Rehabilitation Robot through Contextual Interviews based on Usage Scenario

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