User experience: A concept without consensus? Exploring practitioners’ perspectives through an international survey

Lallemand, Carine; Gronier, Guillaume; Koenig, Vincent

doi:10.1016/j.chb.2014.10.048

Cited by 179 publications

(109 citation statements)

References 25 publications

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“…As future research, it would be interesting to analyze the user experience toward other manipulations on webmospheric (e.g., color, different navigational patterns, manipulations about marketing mix elements such as prices, promotions, as suggested Lallemand et al, 2015), and the typology of products bought, main sections visited by users, etc. Moreover, our model could be improved using a structural equation modeling in order to analyze the user’s internal variables [e.g., trust and familiarity, based on TAM (Kim, 2012) as mediator constructs between webmosphere stimuli and behavioral responses (Chen and Teng, 2013)].…”

Section: Discussion Limitations and Future Researchmentioning

confidence: 99%

Analyzing the User Behavior toward Electronic Commerce Stimuli

Lorenzo-Romero

Alarcón‐del‐Amo

Gómez-Borja

2016

Front. Behav. Neurosci.

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Based on the Stimulus-Organism-Response paradigm this research analyzes the main differences between the effects of two types of web technologies: Verbal web technology (i.e., navigational structure as utilitarian stimulus) versus non-verbal web technology (music and presentation of products as hedonic stimuli). Specific webmosphere stimuli have not been examined yet as separate variables and their impact on internal and behavioral responses seems unknown. Therefore, the objective of this research consists in analyzing the impact of these web technologies –which constitute the web atmosphere or webmosphere of a website– on shopping human behavior (i.e., users’ internal states -affective, cognitive, and satisfaction- and behavioral responses – approach responses, and real shopping outcomes-) within the retail online store created by computer, taking into account some mediator variables (i.e., involvement, atmospheric responsiveness, and perceived risk). A 2 (“free” versus “hierarchical” navigational structure) × 2 (“on” versus “off” music) × 2 (“moving” versus “static” images) between-subjects computer experimental design is used to test empirically this research. In addition, an integrated methodology was developed allowing the simulation, tracking and recording of virtual user behavior within an online shopping environment. As main conclusion, this study suggests that the positive responses of online consumers might increase when they are allowed to freely navigate the online stores and their experience is enriched by animate gifts and music background. The effect caused by mediator variables modifies relatively the final shopping human behavior.

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Section: Discussion Limitations and Future Researchmentioning

confidence: 99%

Analyzing the User Behavior toward Electronic Commerce Stimuli

Lorenzo-Romero

Alarcón‐del‐Amo

Gómez-Borja

2016

Front. Behav. Neurosci.

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“…As recently outlined by Lallemand, Gronier, and Koenig (2015), experts have different points of view on UX; however, there is a wide agreement in the HCI community that the UX concept has a temporal component, that is, the amount of user interaction with a product affects people's overall experience. In addition, experts generally agree that the interactive experience of a user is affected by the perceived usability and aesthetics of an interface (Borsci, Kuljis, Barnett, & Pecchia, 2014;Hassenzahl, 2005;Hassenzahl & Tractinsky, 2006;Lee & Koubek, 2012;Tractinsky, 1997), and the extent to which user needs are met (Hassenzahl et al, 2015).…”

Section: Amount Of Experience and Perceived Usabilitymentioning

confidence: 98%

Assessing User Satisfaction in the Era of User Experience: Comparison of the SUS, UMUX, and UMUX-LITE as a Function of Product Experience

Borsci

Federici

Bacci

et al. 2015

International Journal of Human-Computer Interaction

109

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Nowadays, practitioners extensively apply quick and reliable scales of user satisfaction as part of their user experience analyses to obtain well-founded measures of user satisfaction within time and budget constraints. However, in the human-computer interaction literature the relationship between the outcomes of standardized satisfaction scales and the amount of product usage has been only marginally explored. The few studies that have investigated this relationship have typically shown that users who have interacted more with a product have higher satisfaction. The purpose of this article was to systematically analyze the variation in outcomes of three standardized user satisfaction scales (SUS, UMUX, UMUX-LITE) when completed by users who had spent different amounts of time with a website. In two studies, the amount of interaction was manipulated to assess its effect on user satisfaction. Measurements of the three scales were strongly correlated and their outcomes were significantly affected by the amount of interaction time. Notably, the SUS acted as a unidimensional scale when administered to people who had less product experience but was bidimensional when administered to users with more experience. Previous findings of similar magnitudes for the SUS and UMUX-LITE (after adjustment) were replicated but did not show the previously reported similarities of magnitude for the SUS and the UMUX. Results strongly encourage further research to analyze the relationships of the three scales with levels of product exposure. Recommendations for practitioners and researchers in the use of the questionnaires are also provided.

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“…The use of computer mouse refers to interacting with computers through a mouse device, which can be regarded as a human-computer interaction (HCI) system. The recent shift of emphasis in the field of HCI from usability testing to experience eliciting has instigated a series of research activities in understanding and defining user experience (UX) (Lallemand et al, 2015;Law et al, 2008Law et al, , 2009. UX is a multidimensional concept and various definitions have been proposed in the literature.…”

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confidence: 99%

An Empirical Study of User Experience on Touch Mice

Chou

2016

EURASIA J MATH SCI T

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The touch mouse is a new type of computer mouse that provides users with a new way of touch-based environment to interact with computers. For more than a decade, user experience (UX) has grown into a core concept of human-computer interaction (HCI), describing a user's perceptions and responses that result from the use of a product in a particular usage context. This paper presents an empirical study of UX on touch mice via the user experience questionnaire (UEQ) survey, the purpose of which is to uncover how target users perceive the selected touch mice after interacting with them. A total of 20 university students were recruited as target users to participate in the UX test to perform defined tasks with the 6 selected touch mice under the Windows 8 operating environment. The experimental results can help researchers understand how users perceive and value such new type of computer mouse, thus ensuring positive UX and leading to more desirable touch mice.Keywords: user experience, touch mouse, user experience questionnaire (UEQ), empirical study INTRODUCTIONA computer mouse is a peripheral device used to control a cursor in two dimensions in a graphical user interface (GUI). It typically features two buttons and a scroll wheel, which can also act as a third button. Over the past few decades, the computer mouse has become one of the most effective input devices when interacting with computers, and there have been a lot of relevant studies concerning the use of computer mouse, particularly in the ergonomic (e.g., Card et al., 1978;Delisle et al., 2004;Lin & Tsai, 2015;Müller et al., 2010;Onyebeke et al., 2014) and educational (e.g., Donker &Reitsma, 2007;Lane & Ziviani, 2010) fields. With the popularity of smartphones, tablets, and many types of information appliances, touchscreens have been being commonly used for users to interact with GUIs on the screen. Microsoft Windows 8 released in 2012 has also provided a new GUI that supports both desktop and touch devices. The touch screen has often been declared as more intuitive and convenient than traditional input devices. As its control interface overlays the monitor, there is no need for such extra devices as the mouse, which needs a space-occupying carrier and operating environment. Moreover, the touch screen is much more robust and durable as compared with other mobile input [2875][2876][2877][2878][2879][2880][2881][2882][2883][2884][2885] devices (Albinsson & Zhai, 2003). Despite the aforementioned advantages, it is not completely superior to the mouse in terms of operational performance (Forlines et al., 2007;Kin et al., 2009;Sears & Shneiderman, 1991;Wu et al., 2011). In keeping with the touchscreen trend, the touch mouse, a new type of computer mouse, offers a blending for input and manipulation that is halfway between a traditional mouse and touch screen. This new type of computer mouse enables users to use touch gestures such as press, pinch, slide, tap, and swipe to enhance their interaction with the computer. Touch-based interaction with computing dev...

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User experience: A concept without consensus? Exploring practitioners’ perspectives through an international survey

Cited by 179 publications

References 25 publications

Analyzing the User Behavior toward Electronic Commerce Stimuli

Analyzing the User Behavior toward Electronic Commerce Stimuli

Assessing User Satisfaction in the Era of User Experience: Comparison of the SUS, UMUX, and UMUX-LITE as a Function of Product Experience

An Empirical Study of User Experience on Touch Mice

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