volume 19, issue 1, P81-91 2015
DOI: 10.1108/mbe-11-2014-0044
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Joseph Williams, Ryan C. LaBrie

Abstract: The business communications landscape continues to change dramatically as a plethora of communications channels and devices become available and mature. Unified Communications and Collaboration (UC&C), the integration of multiple communication channels and collaboration technologies, represents innovation in the communications technology space. The promise of UC&C is that it will increase productivity, spur innovation, and improve collaboration by providing an infrastructure that supports the rising knowledge…

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