Understanding and managing process initiatives: a framework for developing consensus

Hospital process orientation from an operations management perspective: development of a measurement tool and practical testing in three ophthalmic practices

“…The way a process-oriented organization is structured needs to be supported and promoted by top and middle management also (management commitment to PO). Otherwise the process-oriented initiatives are less likely to secure benefits [ 47 ].…”

Business Process Maturity

“…Benchmarking studies were only selected if the results are directly linked to levels with a road map (AberdeenGroup 2006;Poirier et al 2010;APQC 2007). Further on, we excluded process improvement techniques and diagnostic tools (Foggin et al 2004), or frameworks defining different types of process transformations (Edwards et al 2000), integration types or collaboration types (Holweg et al 2005;Spekman and Carraway 2006).…”

The Impact of Dynamic Capabilities through Continuous Improvement on Innovation: the Role of Business Process Orientation

“…There is a high risk for process management to fail if the senior executives do not undertake necessary leadership roles and do not promote process-oriented thinking (Hinterhuber, 1995). Process-oriented initiatives are less likely to secure benefits unless managers come to a consensus and an understanding of such initiatives (Edwards et al, 2000).…”