2023
DOI: 10.1111/puar.13603
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Trust in public performance information: The effect of data accessibility and data source

Abstract: Building on transparency literature, we theorize that information characteristics such as accessibility of raw data and data source provision influence citizens' trust in public performance information. Next to the question of whether providing a data source matters, we argue that information provision from a non-government actor can compensate for the information asymmetry between citizens and public sector organizations due to a stronger symmetric data exchange relationship. Integrating and elaborating these… Show more

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Cited by 11 publications
(5 citation statements)
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“…This means that a SIB model with stewardship or post‐NPM characteristics could inadvertently undermine measurement, making it impossible to have the methodologically rigorous evaluations called for in the literature (Heinrich & Kabourek, 2019). Perceptions of evaluation reliability are related to factors like political context, policy area, and the reputation of those conducting evaluations (MacKillop & Downe, 2022; Schmidthuber, Willems, & Krabina, 2022), but actual reliability can also be related to service contract conditions.…”
Section: Discussionmentioning
confidence: 99%
“…This means that a SIB model with stewardship or post‐NPM characteristics could inadvertently undermine measurement, making it impossible to have the methodologically rigorous evaluations called for in the literature (Heinrich & Kabourek, 2019). Perceptions of evaluation reliability are related to factors like political context, policy area, and the reputation of those conducting evaluations (MacKillop & Downe, 2022; Schmidthuber, Willems, & Krabina, 2022), but actual reliability can also be related to service contract conditions.…”
Section: Discussionmentioning
confidence: 99%
“…As the article title implies, these findings suggest that police officers do not blindly trust AI technologies, but follow AI recommendations that confirm their preconceived preferences. Schmidthuber, Willems, and Krabina (2023) utilize a series of online experiments in large-N data collections in Austria and Germany to explore the effect of data accessibility and data source provision on trust in performance information; they find increases in both cases. Whereas citizens have more trust in government-provided data relative to data provided by other citizens, source reputation is essential for building trust in performance information.…”
Section: In This Issuementioning
confidence: 99%
“…Prior literature on behavioral public administration in this area focuses on overall performance (James et al, 2020) and is generally concerned with issues of framing performance information (Belardinelli et al, 2018; James & Van Ryzin, 2019; Olsen, 2015; Pedersen, 2017), questions of blame avoidance (Marvel & Girth, 2016; Piatak, Mohn and Leland 2017; Johnson et al, 2019), trust in the data (Schmidthuber et al, 2023), or how public officials use such information (James et al, 2020 and the citations therein).…”
Section: The Theoretical and Empirical Tradeoff: Effectiveness Equity...mentioning
confidence: 99%