Trust in e-commerce

Salam, A. F.; Iyer, Lakshmi; Palvia, Prashant; Singh, Rahul

doi:10.1145/1042091.1042093

Cited by 196 publications

(102 citation statements)

References 11 publications

(21 reference statements)

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“…Cheung and Lee (2001) indicated that perceived security control and perceived privacy control are critical characteristics of online transactions affecting the development of online consumers' confidence on e-commerce. Salam et al (2005) viewed trust as a complex social phenomenon reflecting technological, behavioural, social, psychological and organisational interactions among human and non-human (technological) agents. The authors write (p.77):…”

Section: Literature Reviewmentioning

confidence: 99%

Building consumers' confidence in adopting e-commerce: a Malaysian case

Ahmed

Hussein

Minakhatun

et al. 2007

IJBSR

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Consumers' confidence on the online transactions is vital for the continuous growth and development of electronic commerce. In this study, we experimentally investigate the measures of consumers' perceived security and privacy over online transactions as well as the perceived trust and reliability of online vendors in order to influence consumers' overall confidence in e-commerce transactions. On the basis of responses from 163 participants, it is concluded that the major concerns in e-commerce adoption are: security and privacy over online transaction process and trust and reliability of online vendors. In order to be successful in electronic marketplace, the organisations are expected to expend their resources and exert efforts to ensure that consumers' concerns are adequately addressed.

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Section: Literature Reviewmentioning

confidence: 99%

Building consumers' confidence in adopting e-commerce: a Malaysian case

Ahmed

Hussein

Minakhatun

et al. 2007

IJBSR

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“…In the context of online economic exchanges, some customers display a greater disposition to trust anything and anybody and are more likely to trust a web vendor despite having only limited information about it, whereas others need more information to form trusting beliefs (Salam, Iyer, Palvia, & Singh, 2005). However, empirical studies on the impact of propensity to trust on the formation of online trust yielded conflicting results.…”

Section: Propensity To Trustmentioning

confidence: 99%

“…Such variations in trust propensity or disposition, referring to the tendency to be willing to depend on others across a broad spectrum of situations and persons (McKnight, Choudhoury, & Kacmar, 2002;McKnight, Cummings, & Chervany, 1998) are also evident in online economic exchanges wherein some people would display a greater disposition to trust anything and anybody and are more likely to trust online entities despite having limited information about them, while others would require more information about the trust target before deciding to trust (Salam et al, 2005). Low levels of trust propensity could be assumed to eventuate in minimal trusting decisions, while high levels of trust propensity could propel an increase in trusting decisions.…”

Section: Trust Propensitymentioning

confidence: 99%

Trust and information privacy concerns in electronic government

Beldad¹

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“…Adaptations must be made to attitudes and values in addition to product capabilities or organizational practices. Therefore, product suppliers can build mutually valuable relationships with retailers through a trust-based collaboration process 45 . However, the manner in which trust is gained and its effect on e-business outcomes remain unclear 46 .…”

Section: International Journal Of Electronic Commerce Studies 246mentioning

confidence: 99%

The Impact of Relationship Quality on Increased Electronic Cooperative Relationships

Yeh

2013

ijecs

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The increased electronic cooperative relationships of retailers and their opinions regarding focal firms are important factors in enhancing the value-added relationships between supplier and retailer. The principal purpose of this study is to organize and analyze the major factors affecting the electronic cooperative relationships between supplier and retailer. After reviewing the relevant literature, we integrate three constructs to identify factors affecting retailer willingness and apply an electronic exchange platform to increase cooperative relationships with their product suppliers. This study presents nine hypotheses based on data collected through a questionnaire survey of retailers in the Taiwanese automobile industry. This study uses a structural equation model to test the hypotheses using data from the respondents. Results show that relationship commitment is directly and positively related to increased electronic cooperative relationships, and increased electronic cooperative relationships are indirectly and positively related to trust, satisfaction, perceived service characteristics, coordination, and perceived adaptation.

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Trust in e-commerce

Abstract: Web-based businesses succeed by cultivating consumers' trust, starting with their beliefs, attitudes, intentions, and willingness to perform transactions at Web sites and with the organizations behind them.

Cited by 196 publications

References 11 publications

Building consumers' confidence in adopting e-commerce: a Malaysian case

Building consumers' confidence in adopting e-commerce: a Malaysian case

Trust and information privacy concerns in electronic government

The Impact of Relationship Quality on Increased Electronic Cooperative Relationships

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