Towards Usable Malaysian Shopping Centre

AbdulGhani, Airin; Hamid, Muhammad; Harun, Siti Norlizaiha; Mohd-Noor, N.

doi:10.1016/j.proeng.2011.11.193

Cited by 3 publications

(1 citation statement)

References 18 publications

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“…With the rapid growth in the number of shopping centres in Malaysia, the competition among commercial retailers is seen as crucial. The changes in format, latest design and various types of users, makes shopping centre management more challenging [12]. "Magnet" commercial premises constitute competing businesses, all of which possess big and established retail market brands.…”

Section: Literature Review -Trading Centre Types and Elementsmentioning

confidence: 99%

An Assessment of the Functioning of Shopping Centres in Central‑Eastern Europe on the Example of “Posnania Mall” in Poznań (Poland) and “Grand Mall” in Varna (Bulgaria)

Palicki

Stoyanov

Kostov

et al. 2021

GaEE

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The article explores the issue of the function of shopping centres, in particular the analysis of the impact of their presence on society and the local development of cities and regions. Regarding the empirical aspect, the examples of Poznań (Poland) and Varna (Bulgaria) will be presented. As a result of similar socio‑economic conditions and joining the European Union at almost the same moment, all comparative studies reflecting preferences and market reactions seem both viable and interesting. In addition, the two cities chosen for the studies occupy a similar place in the hierarchy of the settlement network in their countries. They are large, well‑developed centres that attract the attention of investors from various segments of the real estate market. The research is part of the modelling of preferences of shopping centre customers areas, which in particular supports the investment decisions of developers operating in the analysed real estate market, and at the same time permits a diagnosis of social satisfaction. A derivative of the research is also the reconstruction of the effects of the functioning of large‑scale shopping malls in two Central‑Eastern European countries.

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Section: Literature Review -Trading Centre Types and Elementsmentioning

confidence: 99%

An Assessment of the Functioning of Shopping Centres in Central‑Eastern Europe on the Example of “Posnania Mall” in Poznań (Poland) and “Grand Mall” in Varna (Bulgaria)

Palicki

Stoyanov

Kostov

et al. 2021

GaEE

View full text Add to dashboard Cite

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Investigation between the Quality Factors and Consumer Behaviour, through Customer Segmentation of a Shopping Centre

Silvestri

2016

Advances in Marketing, Customer Relationship Management, and E-Services

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The phenomenon of experiential shopping develops concurrently with another important and interesting one, namely the birth of Shopping Centre (Keng et al. 2007; Hedhli et al. 2013). Shopping can significantly contribute to improve people's quality of life. The satisfaction of these needs plays an important role in the general welfare of people (Deci & Ryan, 2002). However quality is the antecedent of satisfaction, and therefore of the welfare. Several studies have shown that a relationship of dependence between quality and customer satisfaction exists (Shanaki et al. 2012; Lai, 2015). The aim of this research is twofold: (1) understanding, what are the main reasons that lead consumers to shopping centre and (2) measuring the level of satisfaction and WOM in the different groups of customers. The results show that the quality factors of the shopping centre are essential to carry out the segmentation because the consumers' motivation and preferences are based on them.

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An Analysis of the Relationship between Quality Factors and Customer Loyalty for Success of Firms in the Service Industry

Silvestri

2017

Strategic Marketing Management and Tactics in the Service Industry

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In recent years, literature has largely developed and analyzed the relationship between quality factors and customer loyalty. Quality and loyalty are different concepts: the quality is a dimension, the loyalty is a behavior. According to a traditional view the relationship between quality and loyalty in a competitive market is represented by a report in which the level of loyalty is directly related to the level of quality. This relationship is not, however, neither simple nor linear because the influence of other factors that go to make a significant impact on customer loyalty. Aim of this research is analyze the relationship between quality and customer loyalty in order to demonstrate as the quality is important for successful of firms. Knowing the reasons leading to customer loyalty represents one of the most important factors for the success of an enterprise.

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Towards Usable Malaysian Shopping Centre

Cited by 3 publications

References 18 publications

An Assessment of the Functioning of Shopping Centres in Central‑Eastern Europe on the Example of “Posnania Mall” in Poznań (Poland) and “Grand Mall” in Varna (Bulgaria)

An Assessment of the Functioning of Shopping Centres in Central‑Eastern Europe on the Example of “Posnania Mall” in Poznań (Poland) and “Grand Mall” in Varna (Bulgaria)

Investigation between the Quality Factors and Consumer Behaviour, through Customer Segmentation of a Shopping Centre

An Analysis of the Relationship between Quality Factors and Customer Loyalty for Success of Firms in the Service Industry

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