Towards Identifying Success Factors for Cross-cultural Project Customer Engagement: A Literature Review

Lückmann, Patrick

doi:10.1016/j.procs.2015.08.496

Cited by 8 publications

(2 citation statements)

References 61 publications

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“…Doulabi and Asnaashari (2016) identified a set of success factors for healthcare facility construction projects in Iran. Lückmann (2015) utilized time, price, quality and customer satisfaction as the best attributes for evaluating several alternatives. Serrador and Turner (2015) applied time, cost and performance efficiency, while Taylan et al (2014) used five attributes known as risk related to time, risk related to cost, risk related to safety, risk related to quality, and risk related to environmental sustainability for determining the most suitable project.…”

Section: Criteria Applied In Construction Project Selectionmentioning

confidence: 99%

A Fuzzy Decision Support System for Sustainable Construction Project Selection: An Integrated FPP-Fis Model

Fallahpour

Wong

Rajoo

et al. 2020

Journal of Civil Engineering and Management

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Sustainability has become a key concern for project selection in construction industries. Determining the best sustainable project based on various sustainability attributes is a very complicated decision. Accordingly, developing a suitable decision support framework can be very helpful for decision makers to attain planned business goals and complete projects at the right time with good quality. This research develops a decision support model which helps managers to understand the concept of sustainability in construction project selection and choose the best project using a new integrated Multi-Criteria Decision Making (MCDM) approach under uncertainty by integrating Fuzzy Preference Programming (FPP) as a modification of Fuzzy Analytical Hierarchy Process (FAHP), with Fuzzy Inference System (FIS) as a fuzzy rulebased expert system. In the first phase of the research, fifteen sustainability attributes were selected. In the second phase, the final weight of each attribute was computed by using FPP. In the last phase, the most appropriate project was selected by running the weighted FIS. The results showed that Project 3 (P3) is the best project. Finally, two different evaluative tests were also applied to verify the validity and robustness of the developed model.

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Section: Criteria Applied In Construction Project Selectionmentioning

confidence: 99%

A Fuzzy Decision Support System for Sustainable Construction Project Selection: An Integrated FPP-Fis Model

Fallahpour

Wong

Rajoo

et al. 2020

Journal of Civil Engineering and Management

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“…Another researcher suggested that cross-cultural factors impact project stakeholder management and there is a lack of corresponding research on those factors (Luckmann, 2015). He cited the lack of cross-cultural knowledge sharing, cross-cultural intelligence, trust among stakeholders as being significant impact factors for a project.…”

Section: Factors That Affect Multicultural Teamsmentioning

confidence: 99%

African Union and European Sustainable Development Projects: Cross-Cultural Traps in Multicultural Teams

Toffle¹

2018

Knowledge Based Sustainable Economic Development

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Volumes of text have been written about the necessity of cross-cultural communication in global organizations, particularly in business (Moran et al. 2007). Communication was reported to be an important core mechanism of support strategy processes for sustainable development (OECD 2001). The cooperation of stakeholders depends on it (GTZ Rioplus, 2006). Very little research has been done on effective sustainable development multicultural teams. Sustainable development project creation and implementation is highly impacted by cultural differences and communication differences. Members of international commissions need to be able to communicate with each other in creation and implementation of important sustainable development projects. The purpose of this study is to examine the state of cross-cultural communication involving two significant players in the arena of sustainable development: the African Union and the European Union. Cultural differences between the AU and EU are discussed and areas of communication breakdown are identified. Some styles represented in the EU seemed to be more apt to promote misunderstandings and breakdowns in the communication process. Recommendations include comprehensive crosscultural communication. Cross-cultural training to develop strategic communication beneficial to facilitating relationship formation, teamwork and coherence in project implementation is highly recommended. More research is necessary in methods for creating cultural synergy, solving problems in mindful ways and adjusting styles to fit the other team members.

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Introduction to Intercultural Project Customer Engagement

Lückmann

2020

Contributions to Management Science

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Towards Identifying Success Factors for Cross-cultural Project Customer Engagement: A Literature Review

Cited by 8 publications

References 61 publications

A Fuzzy Decision Support System for Sustainable Construction Project Selection: An Integrated FPP-Fis Model

A Fuzzy Decision Support System for Sustainable Construction Project Selection: An Integrated FPP-Fis Model

African Union and European Sustainable Development Projects: Cross-Cultural Traps in Multicultural Teams

Introduction to Intercultural Project Customer Engagement

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