Towards an Ontological Foundation for Services Science: The Legal Perspective

Ferrario, Roberta; Guarino, Nicola; Fernández-Barrera, Meritxell

doi:10.1007/978-94-007-0120-5_14

Cited by 22 publications

(10 citation statements)

References 20 publications

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“…As Ferrario et al (2011a) stated the term 'service' has a range of definitions in different surroundings. It may indicate an action, a generic type of action or the capability to perform some action.…”

Section: An Ontological Structure Of Servicesmentioning

confidence: 99%

“…In public sector context, the term Ferrario et al (2011b) stated that an ontological service system model is composed of three main elements; namely, the service commitment, the service process and the service value exchange as seen in (Figure 1). As Ferrario et al (2011a) pinpointed in their definition there is a relation of ontological dependence between these main elements. Furthermore, Masolo et al ( 2003) described in DOLCE ontology, the commitment act starts with the involvement of the service provider and the duration is determined by the commitment's act itself and the fulfillment of the commitment is specified by the provider.…”

Section: An Ontological Structure Of Servicesmentioning

confidence: 99%

“…Content analysis is a strategic decision support tool for encoding the concept of 'service experience'. As Ferrario et al (2011a) stated the service commitment lies at the core of any kind service action(s) delivered by the service provider to the service consumer at a certain cost or wellbeing of an individual, in a certain way at any situation. Therefore, the content analysis of the interviews with the municipality employees focuses on service experience that was committed to an individual in the context of a specific event.…”

Section: Service Process Layermentioning

confidence: 99%

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Strategic Decision Support for Urban Service Design

Öz

Demirkan

2019

OHI

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The aim of the study is to propose an ontology-based approach that provides a framework as a strategy decision tool for urban service design. The research methodology includes two phases to acquire the knowledge needed for urban service management of a city, as a case study. The first phase provides the priority list, through the Principal Component Analysis, for an age-friendly city determined by the citizens through a quantitative research. The second phase is a qualitative research among the public service providers, focusing on 'adequate community support and health services' feature which was the top priority of phase one. The repertory grid as a mapping tool consists of elements (age-friendly cities' features) and constructs (municipality provided services) that interconnect the tacit knowledge with the external knowledge. The findings indicated the importance of the necessity of a shared understanding and conceptualization of what a service is among service providers and consumers. This paper makes an important contribution to urban service management by making the interconnection between tacit and external knowledge as a strategic decision support tool.

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Section: An Ontological Structure Of Servicesmentioning

confidence: 99%

Section: An Ontological Structure Of Servicesmentioning

confidence: 99%

Section: Service Process Layermentioning

confidence: 99%

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Strategic Decision Support for Urban Service Design

Öz

Demirkan

2019

OHI

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“…The difference between service consumption and service use can be illustrated by the example of [FG09] of a fire brigade. This could be a service hired by a municipality for a certain period.…”

Section: Services In Reamentioning

confidence: 99%

Closing the User-Centric Service Coordination Cycle by Means of Coordination Services

Weigand

Johannesson

Andersson

et al. 2011

Lecture Notes in Business Information Processing

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In the future vision of an Internet of Services, users take an active role in service selection and composition. In this context, web services are mostly interfaces to real services and can be classified as coordination services with respect to the latter. To enable users to perform service composition, the effect of the coordination services must be described in such a way that users are not only able to discover services but also to detect and prevent possible conflicts in their composition. To meet these requirements, a service description language for coordination services is proposed based on the REA business ontology.

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“…However, [3,4,16,5] and others have argued that the suggested properties are neither necessary nor sufficient for something to be a service. For example, not only services are intangible but also other kinds of resources, such as information and IPRs.…”

Section: Introductionmentioning

confidence: 99%

Towards a Model of Services Based on Co-creation, Abstraction and Restriction

Bergholtz¹,

Johannesson²,

Andersson³

2011

Conceptual Modeling – ER 2011

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Abstract. The term service is today defined and used in a multitude of ways, and there is no usage characteristic that is common for all of these ways. As a consequence natural language terms used for describing services are ambiguous and often confusing. The lack of a common agreed upon definition of the term makes it difficult to understand and classify services as well as distinguish them from non-service concepts. In this paper, we do not propose a new definition of service but a model of services that helps in analysing the concept. The model is based on three perspectives: service as a means for co-creation of value, service as a means for abstraction, and service as a means for providing restricted access to resources.

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Towards an Ontological Foundation for Services Science: The Legal Perspective

Cited by 22 publications

References 20 publications

Strategic Decision Support for Urban Service Design

Strategic Decision Support for Urban Service Design

Closing the User-Centric Service Coordination Cycle by Means of Coordination Services

Towards a Model of Services Based on Co-creation, Abstraction and Restriction

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