“…Further to this, the FRM is being extended with various policy contexts such as, capacity planning (Lin et al , 2019), improving business performance (Laosirihongthong et al , 2018) and Productivity (Peirera et al , 2020), Flow improvements (Visser and Visagie, 2018), Lead-time reduction (Abideen and Mohamad, 2019), Cost-benefit analysis (Benrqya, 2019), responsibility shifting analysis (Mikelson et al , 2019) and sustainability (Burinskiene, 2019) through different approaches such as mathematical modelling, quantitative and VSM. Even the concept has been extended for various industrial sectors across the world such as Construction (Purushothaman et al , 2020), Fast-Moving Consumer Goods (FMCG) (Dixit et al , 2020), Retail hypermarket (Bashir et al , 2020), and Hospitality (Joubart and Bam, 2020) to assess the lean capacity. Due to contemporary e-tailing, managers design customized service practices to cater to individual customer preference by fulfilling on-time-piece-wise demands from FB.…”