Tools for Evaluating Human Factor Aspects in Production and Logistics System

Abstract

Even though the advancement of technology has a great influence on the production and logistics system (PLS), companies are more dependent on manual human work because of their cognitive ability and flexibility. Inversely, many decision support models in PLS have neglected the characteristics of human workers which could degrade their working conditions. Therefore, this paper would assist the managers in a production and logistics system to evaluate the current workload on their workers. This study would suggest different tools for evaluating the human factor aspects of operations management. Initially, the paper introduces the three aspects of human factors such as physical, mental and psychosocial. Thereafter, tools for evaluating these aspects are presented. The tools are NMQ, NASA TLX, SWAT, and JCQ. Then, this paper summarizes the contribution of tools towards the production and logistics system by classifying it into three segments such as process, system settings, and technology.