2021
DOI: 10.1007/978-3-030-60212-3_3
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Theoretical and Practical Aspects of Outpatient Clinic Optimization

Abstract: The outpatient clinic is one of the most important departments of the hospital. Since most elective care trajectories start here, with a consultation between a care provider and a patient, the outpatient clinic functions as a gate to enter the hospital. Outpatient care is evolving rapidly around concentration of low-and highcomplex care and the digitization of care processes, thus introducing new challenges in the organization of care. In this chapter we introduce the concept of access and waiting time, briefl… Show more

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Cited by 2 publications
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“…One of the most important departments of the hospital, where most elective care trajectories start here, with a consultation between a care provider and a patient [35].…”
Section: Outpatient Clinicmentioning
confidence: 99%
“…One of the most important departments of the hospital, where most elective care trajectories start here, with a consultation between a care provider and a patient [35].…”
Section: Outpatient Clinicmentioning
confidence: 99%
“…Outpatient clinics and daytreatment facilities are not affected by bed shortage at ICU or ward. However, these clinics are considerably affected by distancing measures as they typically include a waiting area with limited capacity, which restricts the number of patients simultaneously present (Zonderland, 2021). Replacing in-person appointments by digital ones might allow continuation the majority of appointments, however, this replacement is not always possible and is not preferred by patients and physicians (Wehrle et al, 2021).…”
Section: Literaturementioning
confidence: 99%