Aims. We aim to study the temporal and spectral behaviour of V496 UMa from the optical to the X-ray regimes. Methods. We used archival XMM-Newton and TESS observations obtained in 2017 and 2019, respectively, to perform a spectral and timing analysis of the highly variable polar. Results. The light curves of both satellites, TESS and XMM-Newton, reveal a double-humped pattern modulated with the periodicity of 91.058467 ± 0.00001 minutes. V496 UMa displays a two-pole accretion geometry in the high accretion state. X-ray spectra from both regions are composed of thermal plasma radiation and soft blackbody components with almost identical temperatures and total accretion rate of Ṁ = 1.4(8) × 10 −11 M yr −1 . The X-ray centers of the humps show longitudinal shifts of −18 • and 4 • and −172 • and −186 • size around photometric phase zero, for the main hump and second hump, respectively. The long-term ZTF light curves reveal high and low accretions states. Low-state ZTF and SDSS photometric data are consistent with an 0.8 M white dwarf at 10000 K and a main-sequence donor star with a spectral type of M5.0 at a Gaia-determined distance of 758 pc. Conclusions. V496 UMa is a very bright polar in X-rays when it is in the high state. Due to its unusual geometric structure, mass accretion onto the second accretion pole is interrupted occasionally. This discontinuous behavior does not follow a certain pattern in time and is observed so far only in the high state. The X-ray light curves display clear evidence for an accretion stream at the photometric phase of φ =0.81, which does not show up in optical light curves. An accurate period was derived using the combined TESS and XMM-Newton data, which differs by 3.8 σ from published results.