The roles of internet of things technology in enabling servitized business models: A systematic literature review

Suppatvech, Chutikarn; Godsell, Janet; Day, Steven

doi:10.1016/j.indmarman.2019.02.016

Cited by 134 publications

(125 citation statements)

References 77 publications

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“…Hence, although the servitization research highlights the ability of the IoT to facilitate the monitoring of the products in use (e.g. Suppatvech et al, 2019), it also needs to take into account the importance of those data resources that need to be developed in order to support the creation of the IoT contributions.…”

Section: Discussionmentioning

confidence: 99%

“…Manufacturers may offer a number of value propositions, each requiring one or more functional utilities to support their realization (Frank, Mendes, Ayala, & Ghezzi, 2019). For instance, a manufacturer offering 'product uptime' as a value proposition will aim to 'reduce the likelihood of a repair', but also 'speed up the repair' two separate IoT-enabled functional utilities that are already highlighted in the servitization literature (Suppatvech et al, 2019).…”

Section: Research Frameworkmentioning

confidence: 99%

“…ERP, SCM) and increase their digital capabilities (e.g. Big Data Analytics) (Suppatvech, Godsell, & Day, 2019;Tao & Qi, 2017).…”

Section: Introductionmentioning

confidence: 99%

“…Using the IoT to enable advanced services is not just a technical challenge, but also a relational one. The core contribution of the IoT in an advanced services context is premised on a customer authorising the manufacturer to closely monitor its product as it forms an integral part of the customer's businessa concession which requires trust in the manufacturer-customer relationship (Suppatvech et al, 2019). Industrial companies are naturally hesitant to share data that may reveal operational details and provide their suppliers with negotiation leverage (Schroeder, Ziaee Bigdeli, Galera Zarco, & Baines, 2019).…”

Section: Introductionmentioning

confidence: 99%

See 3 more Smart Citations

Digitally enabled advanced services: a socio-technical perspective on the role of the internet of things (IoT)

Schröeder

Naik

Bigdeli

et al. 2020

IJOPM

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PurposeThe purpose of this study is to investigate how the internet of things (IoT) contributes to manufacturers' advanced services development and delivery. To better understand the creation of these IoT contributions, the study adopts a socio-technical research perspective, which expands the scope of the investigation and integrates the technological, information and social factors that enable these IoT contributions.Design/methodology/approachA multiple-case research method was employed to investigate the IoT contribution scenarios of 15 manufacturers who offer advanced services and to examine their dependence on other non-IoT factors, using thematic analysis.FindingsThe analysis identified five advanced services value propositions, which are enabled by nine “IoT-enabled information systems (IS) artefacts” that specify the distinct interactions between the technological, information and social subsystems supporting the manufacturers' advanced services value propositions.Originality/valueThe study advances the servitisation research by demonstrating that IoT technology on its own is insufficient for the creation of the IoT contributions. It shows, instead, the need for close interactions with a diverse range of other factors, which are often not considered when developing an IoT strategy. The study also introduces the IS artefact notion as a unit of analysis that constitutes an alternative to the commonly adopted techno-centric perspective used to conceptualise IoT contributions. The study and its findings add to the development of a socio-technical perspective on the IoT in advanced services and thereby suggests a number of theoretical and practical implications.

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Section: Discussionmentioning

confidence: 99%

Section: Research Frameworkmentioning

confidence: 99%

“…ERP, SCM) and increase their digital capabilities (e.g. Big Data Analytics) (Suppatvech, Godsell, & Day, 2019;Tao & Qi, 2017).…”

Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

See 2 more Smart Citations

Digitally enabled advanced services: a socio-technical perspective on the role of the internet of things (IoT)

Schröeder

Naik

Bigdeli

et al. 2020

IJOPM

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“…IoT has a major impact on future business models, especially where servitisation is included. These expansions are typically add-ons to the business model, where IoT is used to enable additional functions or personalised services in existing physical products or services; sharing, where customers pay for using or accessing a product for a limited time, allowing different users to benefit from the product; usage-based business models, where IoT is used to measure the amount of product usage and allow customers to pay for actual usage; solution-oriented business models, where IoT enables supporting core operations or expanding business capabilities [16].…”

Section: Ir Business Modelsmentioning

confidence: 99%

Innovating for Market Adoption in the Fourth Industrial Revolution

Botha

2019

SAJIE

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Will the market adoption of innovative products and services in the fourth industrial revolution require an alternative reality? This question is investigated in a concept paper in which new product adoption patterns, alternative innovation regimes that include intelligent machines as innovation partners with humans, disruption of the producer, the fourth industrial revolution consumer, and a fundamental change in business models are considered. Thought models are proposed in which these four entities drive a new concept of 'life-world' products through which consumers innovate for their own personalisation and customisation, manufacturing plants for volume products become algorithm factories, and the linear value chain is destroyed and replaced by the value network. This happens because the consumer becomes part of the value chain, and overlaps of producer and consumer functions as we know them merge into a new production ecosystem driven by social commerce. Innovation by the consumer takes away the producer's concerns about market adoption; they may now servitise innovation support. This paper is meant to stimulate academic debate and to initiate research that will validate the thought models it suggests.

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A synthesised framework of eco‐industrial park transformation and stakeholder interaction

et al. 2022

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Eco‐industrial parks (EIPs) combine the concepts and principles of industrial ecology (IE) and industrial symbiosis (IS) to enable environmentally‐friendly industrial manufacturing capacity. The current reality is that many EIPs are developed from ageing industrial parks (IPs). However, how such EIP transformation projects are managed by diverse public and private stakeholders is largely unknown. This study summarises the results of a systematic literature review (n = 61) to identify a five‐stage process of EIP transformation. Five key stakeholders and influencing factors are identified, and drawing on process theory, a framework is developed that highlights how these stakeholders work together over time. While this study serves as an overview of the body of knowledge on the business and social aspect of EIP transformation, the main contribution of this work is the propositions on the interactions and order of stakeholders embedded in the framework, which can guide future research especially on the early stages of EIP transformation. In practice, EIP project managers can judge the stage of the project based on the project status and work back from actions entities undertake to progress the project systematically.

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The roles of internet of things technology in enabling servitized business models: A systematic literature review

Abstract: Please refer to published version for the most recent bibliographic citation information. If a published version is known of, the repository item page linked to above, will contain details on accessing it.

Cited by 134 publications

References 77 publications

Digitally enabled advanced services: a socio-technical perspective on the role of the internet of things (IoT)

Digitally enabled advanced services: a socio-technical perspective on the role of the internet of things (IoT)

Innovating for Market Adoption in the Fourth Industrial Revolution

A synthesised framework of eco‐industrial park transformation and stakeholder interaction

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