The Role Of Sea-Based Adventure Experiences In Tourists’ Satisfaction and Behavioral Intentions

Triantafillidou, Amalia; Petala, Zinovia

doi:10.1080/10548408.2015.1008667

Cited by 48 publications

(48 citation statements)

References 105 publications

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“…Tourist satisfaction is understood as "an individual's cognitive-affective state derived from a tourist experience" (del Bosque and San Martin 2008, 553). Although previous studies have evidenced the relationship between tourist experience and tourist satisfaction (Chan, Hsu and Baum 2015;Chen and Chen 2010;Manthiou et al 2016;Prebensen, Kim and Uysal 2015;Triantafillidou and Petala 2016), there is very scarce research related to the relationship between tourist experience co-creation, satisfaction with co-creation performance and travel satisfaction (Mathis 2013;Mathis et al 2016;Grissemann and Stokburger-Sauer 2012). For the purpose of this study, satisfaction with the co-creation experience is defined as "the satisfaction with the customers' participation in the creation of the service offering" (Grissemann andStokburger-Sauer 2012, 1486).…”

Section: Tourist Satisfaction and Loyaltymentioning

confidence: 99%

Co-Creating Tourist Experiences to Enhance Customer Loyalty and Travel Satisfaction

Lončarić¹,

Prodan²,

Dlačić³

2017

Tourism in Southern and Eastern Europe

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Purpose -The purpose of this paper is to highlight the need for cooperation between tourists and travel professionals in creating a memorable visitor experience. The objectives of the study are twofold: first, to explain the concept of tourist experience co-creation and, second, to explore the relationships among tourist experience co-creation, customer satisfaction, overall travel satisfaction and customer loyalty towards travel professionals. Methodology -The study uses constructs from past literature. A survey was conducted on a convenience sample of 422 Croatian residents who had travelled at least once in the year prior to the study. The hypotheses were empirically tested and validated by partial least square structural equation modelling (PLS-SEM). Findings -Participation in the co-creation process of an experience, together with travel professionals, positively affects customer satisfaction. Further, customer satisfaction with cocreation has a positive effect on overall travel satisfaction and customer loyalty to travel professionals. There is also evidence that overall travel satisfaction positively affects customer loyalty to service provider. Contribution -This study contributes to the knowledge of tourist experience co-creation within the theory of service-dominant logic and customer behaviour. The scientific contribution is found in testing the influence of tourist experience co-creation on tourist satisfaction and loyalty. The applicable contribution emphasises the necessity to include tourists as an active, involved and participating part in the process of providing services. Their involvement in this process will positively affect their satisfaction and loyalty.

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Section: Tourist Satisfaction and Loyaltymentioning

confidence: 99%

Co-Creating Tourist Experiences to Enhance Customer Loyalty and Travel Satisfaction

Lončarić¹,

Prodan²,

Dlačić³

2017

Tourism in Southern and Eastern Europe

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“…Além disso, investir em pacotes e serviços especiais para a comemoração de Coelho, M. F.; Meira, K. C. O. ; Gosling, M. S. Experiências memoráveis de viagens de casais datas como aniversário de namoro e de casamento pode influenciar positivamente o consumo e a memorabilidade da experiência dos casais. Isso pode contribuir para a prestação de serviços que gerem momentos distintos e marcantes para o casal, contribuindo para a recomendação e a intenção de revisitar (Triantafillidou & Petala, 2015;Tung & Ritchie, 2011;Tsaur et al, 2007).…”

Section: Considerações Finaisunclassified

Experiências memoráveis de viagens de casais

Coelho

Meira²,

Gosling³

2018

RBTUR

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Resumo:A experiência turística é um termo que se associa a múltiplas interpretações que permeiam o ambiente, as pessoas e outros componentes da atividade. O objetivo deste artigo é identificar a essência de viagens memoráveis de casais a lazer, tendo em vista que a viagem a dois ainda é pouco estudada. Entende-se "casais" como um termo amplo, formado por indivíduos que possuem relação sentimental e/ou sexual, como casais de namorados, pessoas legalmente casadas (cônjuges), público GLBT e indivíduos de diferentes idades e estilos de vida. O método do trabalho é qualitativo e exploratório, sendo composto por três estudos distintos e complementares. O primeiro estudo envolveu relatos de dois casais durante a experiência de viagem dos mesmos. O segundo estudo é composto por narrativas de viagem a dois por uma das partes do casal, com roteiro semiestruturado. O terceiro estudo abarcou entrevistas em profundidade com casais que possuíam acima de 18 anos e viajaram a lazer pelo menos uma vez nos 12 meses anteriores à data da coleta de dados. A análise dos dados se deu via análise de conteúdo do texto, por meio da categorização temática. Os resultados demonstram que a viagem a dois proporciona a criação de eventos memoráveis, em que estórias e situações vividas podem ser compartilhadas posteriormente entre o casal e seus conhecidos. Além da fuga da rotina, diversão e relaxamento, as datas comemorativas e as paixões em comum também são motivadores para viagens do casal. Assim, organizações de destino turístico devem identificar interesse em comum do casal para melhor atendê-los. As contribuições do estudo remetem à abordagem da experiência em grupo ao invés da perspectiva individual. Artigo recebido em: 28/09/2017. Artigo aceito em: 08/02/2018. Artigo 158 Coelho, M. F.; Meira, K. C. O. ; Gosling, M. S. Experiências memoráveis de viagens de casais Rev. Bras. Pesq. Tur. São Paulo, 12(1), pp. 157-179, jan./abr. 2018. Palavras-chave: Experiências Turísticas Memoráveis. Viagens de casais. Relacionamentos interpessoais.Abstract: The tourism experience is a term which is associated with multiple interpretations that permeate the environment, people and other components of the activity. The objective of this article is to identify the essence of memorable leisure trips of couples, considering that the trip of couples is still little studied. "Couples" is understood as a broad term, consisting of individuals who have a romantic and/ or sexual relationship, such as lovers, legally married persons (spouses), GLBT public, and individuals of different ages and lifestyles. The work method is qualitative and exploratory, composed of three different and complementary studies. The first study included stories of two couples during their travel experience. The second study is composed of narratives of couple trips described by one of the parts of the pair, with semi structured script. The third study covered indepth interviews with couples who were older than 18 years and traveled for leisure at least once in the 12 months prior to the dat...

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“…When adventure tourists visit a place more often, their attachment to the place tends to become stronger. That is, places that seem ordinary can become exceptional due to repeated adventure experiences (Triantafillidou & Petala, ). Thus, place attachment develops over time between a person and an adventure destination and generally yields positive experiences (Thomson, MacInnis, & Park, ).…”

Section: Literature Review and Hypothesesmentioning

confidence: 99%

“…Resulting from these positive experiences associated with place dependence, the visitor promotes his adventure experiences to family, friends and acquaintances (Hankinson, ). In due course, these positive experiences influence him to return to the adventure location (Beckman et al ., ; Hunt, ; Triantafillidou & Petala, ). Thus,H6a Place dependence will lead to revisit intention.…”

Section: Literature Review and Hypothesesmentioning

confidence: 99%

Motivations and Experiences of Whitewater Rafting Tourists on the Ocoee River, USA

Beckman

Whaley

Kim

2017

Journal of Tourism Research

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This study explored the relationships that adventure motivations have with adventure experiences (i.e. emotional response and place attachment) and behavioral outcomes (i.e. revisit intention and word-of-mouth). Based on 690 surveys collected from whitewater rafters at the Ocoee River in Tennessee, structural equation modeling revealed that thrill and nature motivations led to a positive affective response towards the adventure activity, which led to an attachment to the adventure destination and positive behavioral outcomes and that perceived risk was a significant moderator between thrill and affective response. These findings will assist marketers in promoting the activities and locations to attract more adventure tourists. RESULTS Measurement modelConfirmatory factor analysis was conducted with eight factors and 29 items. The CFA showed good model fit: χ 2 = 1030.972, df = 343, CFI = .967; NNFI = .952 and Motivations and Experiences of Whitewater Rafting Tourists 261

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The Role Of Sea-Based Adventure Experiences In Tourists’ Satisfaction and Behavioral Intentions

Cited by 48 publications

References 105 publications

Co-Creating Tourist Experiences to Enhance Customer Loyalty and Travel Satisfaction

Co-Creating Tourist Experiences to Enhance Customer Loyalty and Travel Satisfaction

Experiências memoráveis de viagens de casais

Motivations and Experiences of Whitewater Rafting Tourists on the Ocoee River, USA

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