The role of financial literacy in consumer financial fraud exposure (via email) and victimisation: evidence from Spain
Lucía Rey-Ares,
Sara Fernández-López,
Marcos Álvarez-Espiño
Abstract:PurposeThe ongoing evolution of the Internet and the subsequent digitalisation of financial services, along with the ever-increasing innovation of financial products, have rendered consumers more vulnerable to a wider range of fraud in the banking sector and, particularly, to consumer financial fraud (CFF). This paper aims to analyse the factors that may contribute to CFF exposure and victimisation among Spaniards, with a special focus on financial literacy.Design/methodology/approachThis paper provides a comp… Show more
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