The relationship between total quality management practices and their effects on firm performance

Kaynak, Hale

doi:10.1016/s0272-6963(03)00004-4

Cited by 1,424 publications

(1,829 citation statements)

References 97 publications

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“…However, criticism of financial indicators, as merely stimulators of short-term thinking (e.g., Kaplan, 1983;Otley, 1999), has revealed the need to use a more holistic approach when measuring performance. In this regard, more recent empirical studies (e.g., Lin and Kuo, 2011;Kaynak, 2003) have shifted their focus, now using multiple items as indicators of organisational performance. Hence, different performance dimensions may have to be combined to obtain a balanced and complete view of the organisation's performance (Tangen, 2003).…”

Section: Performance Outputmentioning

confidence: 99%

Sustainability exploration and sustainability exploitation: from a literature review towards a conceptual framework

Maletič

Dahlgaard

Dahlgaard‐Park

et al. 2014

Journal of Cleaner Production

139

150

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Theoretical and empirical research often points to a positive relation between corporate sustainability and organisational performance; however, attempts to conceptualise the multi-dimensional nature of sustainability practices are rare in the current literature. Thus, the purpose of this paper is to present a conceptual framework to aid in understanding and explaining the relationship between sustainability practices and organisational performance. The concepts of exploitation and exploration are adopted to distinguish between different types of sustainability practices. The research model is then analysed in terms of different outcomes related to sustainability performance, quality performance and business performance. Based on an interdisciplinary perspective, this paper suggests a new approach for the discussion of corporate sustainability and its implications for the organisational context. The results of the research suggest that the organisation may place a stronger focus on developing new sustainability-centred competencies when it is faced with an uncertain and rapidly changing environment. In contrast, efficiency and responsiveness to various stakeholders expectations and demands might dominate in highly competitive environments. The primary conclusion of this paper is that the alternative relationships between sustainability practices (exploitation and exploration) and organisational performance depend on different factors, including environmental uncertainty, competitiveness, long-term orientation and institutional approaches. These arguments indicate that managers in resource-constrained contexts may benefit from focusing on the management of trade-offs between sustainability exploration and sustainability exploitation demands; however, for long-term success, the simultaneous pursuit of exploration and exploitation is both desirable and necessary

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Section: Performance Outputmentioning

confidence: 99%

Sustainability exploration and sustainability exploitation: from a literature review towards a conceptual framework

Maletič

Dahlgaard

Dahlgaard‐Park

et al. 2014

Journal of Cleaner Production

139

150

View full text Add to dashboard Cite

show abstract

“…With the exception of the RMSEA (Root Mean Square Error of Approximation), these fit indices were chosen because of their abilities to adjust for model complexity and degrees of freedom (Kaynak, 2003). Although the RMSEA is sensitive to model complexity, it is one of the most informative criteria to demonstrate absolute fit (Byrne, 1998).…”

Section: Analysis Of Variance (Anova)mentioning

confidence: 99%

The relationship between exploration and exploitation strategies, manufacturing flexibility and organizational learning: An empirical comparison between Non-ISO and ISO certified firms

Tamayo-Torres

Gutiérrez

Moreno

2014

European Journal of Operational Research

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The markets in which organizations currently operate require them to use behaviour based on both exploitation strategy and exploration strategy, each of which contributes fundamental benefits for the firm's success. Exploitation strategy attempts to obtain the maximum advantage from existing abilities, whereas exploration strategy searches for new ways for the organization to adapt. Further, since manufacturing markets are characterized by short product life, they require a high level of manufacturing flexibility, which can play a crucial role in the development of the exploitation and exploration strategies. This study analyses the relationship of manufacturing flexibility to exploitation and exploration strategies, taking into account an issue of maximum international scope: the implementation of ISO standards. In many international markets, ISO implementation is crucial in enabling organizations to be competitive. However, no consensus has been reached concerning the real benefits that these systems provide to the organizations that implement them. The main goal of our study is to analyse whether there are significant differences in the relationship of manufacturing flexibility to exploitation and exploration strategies in ISO 9001:2000 certified organizations and non-certified organizations. Our results show that most of the relationships analysed are only significant in ISO certified organizations. As an added value, the study analyses the relationship of exploitation and exploration strategies to organizational learning orientation and finds this relationship to be significant in all cases.

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“…As pesquisas empíricas em GP&O têm reconhecido vários elementos do comportamento humano e demonstrado ganhos potenciais com a combinação de elementos das práticas de GRH e de GP&O (Kaynak, 2003;Ahmad & Schroeder, 2003;Jayaram, Droge & Vickery, 1999, 1999Huselid, 1995;Sila, 2007;Menezes, Wood & Gelade, 2010).…”

Section: Atual Intersecção Entre Operações E Recursos Humanosunclassified

Fragmentação do conhecimento científico em administração: uma análise crítica

2014

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Fragmentation of scientific knowledge in administration: a critical analysis Fragmentación del conocimiento científico en administración: un análisis crítico RESUMOEste estudo objetiva retomar a discussão da fragmentação da ciência, explorar como esse fenômeno manifesta-se em Administração e quais suas implicações para o avanço do conhecimento científico. Para tanto, utilizou-se a interface entre os campos de Operações e Recursos Humanos como caso ilustrativo. A metodologia adotada foi o estudo bibliométrico por meio de um mapeamento estruturado da produção científica dessas duas grandes áreas. Os resultados indicaram que ambas evoluíram de modo independente, com pouca sinergia entre os autores dos diferentes campos. Foram evidenciados fatores que ressaltam a fragmentação (visões epistemológicas, preferências metodológicas e distanciamento entre os autores). Finalmente, buscou-se provocar a reflexão quanto às oportunidades oferecidas pelo intercâmbio entre áreas para a evolução do conhecimento. PALAVRAS-CHAVE

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The relationship between total quality management practices and their effects on firm performance

Cited by 1,424 publications

References 97 publications

Sustainability exploration and sustainability exploitation: from a literature review towards a conceptual framework

Sustainability exploration and sustainability exploitation: from a literature review towards a conceptual framework

The relationship between exploration and exploitation strategies, manufacturing flexibility and organizational learning: An empirical comparison between Non-ISO and ISO certified firms

Fragmentação do conhecimento científico em administração: uma análise crítica

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