2013
DOI: 10.1016/j.im.2013.03.002
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The perspective of a revised TRAM on social capital building: The case of Facebook usage

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Cited by 101 publications
(111 citation statements)
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“…By exploring the causal relationship among technology readiness, relationship quality, and continuance intention, this study offered suggestions to help hospital administrators improve their e-appointment systems. Previous research used only one construct (technology readiness) to understand its influence on the information system [18,51,52,57]. However, this study used four factors (optimism, innovativeness, discomfort, and insecurity) to clarify their impacts on user continuance intention to use the eappointment system.…”
Section: Conclusion and Discussionmentioning
confidence: 99%
See 1 more Smart Citation
“…By exploring the causal relationship among technology readiness, relationship quality, and continuance intention, this study offered suggestions to help hospital administrators improve their e-appointment systems. Previous research used only one construct (technology readiness) to understand its influence on the information system [18,51,52,57]. However, this study used four factors (optimism, innovativeness, discomfort, and insecurity) to clarify their impacts on user continuance intention to use the eappointment system.…”
Section: Conclusion and Discussionmentioning
confidence: 99%
“…Customer continuance intention or loyalty could be established given satisfactory experience [7,22,24,25,36,55]. Additionally, trust was the key element that customers or system users were willing to provide their personal information to system service providers over the Internet [14,15,56,57]. Based on the above discussion, the following hypotheses were proposed: H 9 : Satisfaction has positive influence on Continuance Intention H 10 : Trust has positive influence on Continuance Intention…”
Section: Hypotheses and Research Modelmentioning
confidence: 99%
“…The DIT has generated important concepts and meaningful empirical results that apply to the study of technology valuation, new product and service adoption, and implementation of technology (Jin, 2013a). According to Agarwal (2000), the DIT holds that users decide to adopt or reject an innovation based on their beliefs about the innovation.…”
Section: A Revised Tam and Ditmentioning
confidence: 99%
“…First, perceived ease of use of eWOM on SNS would refer to the degree to which users expect that their participation in eWOM on SNS would be free of efforts. Several studies examined perceived ease of use in literature of eWOM and SNS Jiyoung, 2009;Kwon and Wen, 2010;Jin, 2013). Second, people tend to use or not use an application to the extent they believe it will help them perform their tasks better and this is referred to as perceived usefulness (Davis, 1989).…”
Section: Perceived Ease Of Use and Perceived Ease Of Use Of Ewom On Snsmentioning
confidence: 99%
“…Second, people tend to use or not use an application to the extent they believe it will help them perform their tasks better and this is referred to as perceived usefulness (Davis, 1989). Several previous studies have examined the construct of perceived usefulness of eWOM on SNS (Casaló et al, 2010;Park and Lee, 2009;Jin 2013). According to TAM; upon which the current research model is built; perceived usefulness, perceived ease of use and intention to use eWOM on SNS are mediating variables between the actual usage behavior of eWOM on SNS (the dependent variable) and the external variables namely; concern for others, economic incentives, extraversion and social benefits; which are the independent variables of this study.…”
Section: Perceived Ease Of Use and Perceived Ease Of Use Of Ewom On Snsmentioning
confidence: 99%