The perils of success, or failure, where is thy sting? A comment on Whyte, Saks and Hook

Teacher Perceptions of Principals’ Confidence, Humility, and Effectiveness

“…In spite of the strong theoretical and empirical support for the positive relationship between leadership self-efficacy/confidence and leader effectiveness, some scholars (Miller, 1997;Whyte, Saks, & Hook, 1997) have cautioned that self-efficacy or self-confidence can serve as a potential danger that could eventually undermine leader success. Accordingly, high levels of self-efficacy may not necessarily correlate with leader success or effectiveness in some situations.…”

Customer Self-Efficacy and Response to Service

“…These examples could be multiplied across service industries (especially professional service industries such as financial services, health care, accounting, etc.). This argument suggests the dangers of an unrealistically high sense of self-efficacy from a consumer perspective (Miller 1997). Obviously, from a management perspective, this same mechanism (i.e., enhanced service use selfefficacy) can become a switching cost and thus provide a source of competitive advantage.…”