volume 37, issue 2, P274-282 2015
DOI: 10.1080/09649069.2015.1028162
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Abstract: This article considers the potential impact of the EU Consumer ADR Directive on the future development of public-sector ombudsmen in the UK. It suggests that, whilst the Directive might constructively encourage the reinforcement of consumer rights, any such tendency towards consumerism in the development of the ombudsman institution should be balanced by respect for the distinctive qualities of public-sector ombudsmen as agents of a form of participatory democracy. This disciplined reading of the Directive po…

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