The Measurement of End-User Computing Satisfaction

La evaluación de la integración de las TIC en la educación superior: fundamento para una metodología

“…Sin embargo, aunque esto podría interpretarse como efectividad de la implementación tecnológica no es posible saber si uno de los impedimentos para el avance pudiera originarse en la relación de los individuos con la tecnología en el contexto de la organización. Frecuentemente las aproximaciones para estudiar esta relación se orientan a medir la "satisfacción del usuario" que generalmente recopila información sobre las características favorables -o desfavorables-de la tecnología en uso -como interfaz de usuario, desempeño, facilidad de uso- (Doll & Torkzadeh, 1988;Lucas, Ginzberg & Schultz, 1990;Melone, 1990) y características generales sobre actitudes (Lucas, 1975;Ives, Olson and Baroudi, 1983). La equivalencia de la "satisfacción del usuario" con la "aceptación tecnológica" de Saga y Zmud (1994), por ejemplo, es un constructo teórico que carece de solidez (Melone, 1990).…”

E commerce Extended TAM Instrument Development

“…Specifically, we adapted the PU and PEOU instruments from Davis [6] and Koufaris [5]. The instrument for process satisfaction were developed originating from [12] and Venkatesh [13]. The instrument for outcome satisfaction was developed originating from Doll and Torkzadeh [12].…”

“…The instrument for process satisfaction were developed originating from [12] and Venkatesh [13]. The instrument for outcome satisfaction was developed originating from Doll and Torkzadeh [12]. The newly developed and adapted instruments are presented in Appendix I.…”

Features of the Value Function for Voice and Their Consistency across Participants from Four Countries: Great Britain, Mexico, The Netherlands, and the United States

“…Other justice research, while not designed to assess the possibility of diminishing marginal returns of voice, has indicated the importance of expectations in evaluating the fairness of a procedure. A study by Doll and Torkzadeh (1988) report that participation efforts were dysfunctional when desired participation exceeded actual participation. Folger, Rosenfield, and Robinson (1983) created the expectation among participants that a specific procedure would be used.…”