“…This situation progressively prompted regional governments to devise new ways for reaching users and addressing new emerging needs (Nanetti et al, 2020). Due to imposed distancing, lockdowns, quarantine measures, and meeting restrictions in general, the pandemic context exacerbated and created additional risks for the mental health and well-being of people with fewer social and economic resources, particularly older people living alone (Natilli et al, 2022; Pancani et al, 2021; Principi, Lucantoni, et al, 2022). The provision of adapted services for combating social isolation and managing mental health issues was part of a resilience mechanism implemented by regional governments, despite difficulties and delays in organizational change, implementation, and outreach to citizens (Maffeo et al, 2021; Palombi et al, 2020; Spadea et al, 2021).…”