hcq volume 21, issue SP, P31-37 2018 DOI: 10.12927/hcq.2018.25641 View full text
Patricia O’Connor, Mario Di Carlo, Jean-Lucien Rouleau

Abstract: Healthcare providers and managers typically design programs based on what they believe patients need and want. Yet patients have knowledge and insight into how the system can be changed to better meet their needs, improve outcomes and reduce costs. We describe challenges in creating a culture of patient partnerships and the leadership actions and organizational context required now and in the future to support engagement-capable environments at the organizational and policy levels in Canada. Case examples illu…

expand abstract