The knowledge audit

Knowledge-based approach to improving micromarketing decisions in a data-challenged environment

“…The information gathered from the process provided a strong foundation for initiating a knowledge audit at the company to improve its knowledge management (Liebowitz et al, 2000).…”

A Comprehensive Model for Executing Knowledge Management Audits in Organizations

“…In Table 2, many sources refer to the preparation of a knowledge inventory in KMAs, 5,11,12,14,16,[20][21][22][23]33,35,[38][39][40] determination of the knowledge flow, 13,16,17,20-24, 33-35,38,40 and determination of the knowledge resources. Possible resources for gathering the necessary information on the knowledge flow include structured or semistructured questionnaires with sufficient questions about the existing knowledge, resources, and information flow.…”

“…An alternative analysis such as a gap analysis, 13,16,17,20,21,23,[33][34][35]38 social network analysis, or knowledge network analysis 5,9,11,33 can also be performed after the previously discussed activities are completed. Gap analysis refers to the determination of the gap between the existing and required knowledge.…”

“…13,16,33,34 As mentioned previously, KMAs have many benefits, including the presentation of proper implementation strategies for KM and a plan of action for the organization. 13,20,34,35,40 The repetition of KMAs is another key element that should be considered. 13,20,34,35,40 The repetition of KMAs is another key element that should be considered.…”

“…It is impossible to prepare a knowledge map and determine the knowledge flow without performing a KMA. 16,20,44 It is necessary to perform KMAs regularly to successfully implement a KM program. In general, KMAs are important to achieve the following goals: defining the opportunities and threats as well as the strengths and weaknesses of the organization for KM purposes, 8,11,43 locating the knowledge resources, 16,20,44,45 determining and analyzing the appropriate flow of knowledge, 9,11,13,25 enhancing individuals' awareness regarding the sharing of their knowledge and enhancement of their relations with other organization members, 16,46 preparing a knowledge map for the organization, 9,11,13,20,44 creating a sense of ownership in individuals with respect to the KM center, 16 enhancing individuals' awareness regarding KM and its importance, 47 providing an opportunity to improve individuals' training in various fields, 48 presenting suggestions on the techniques, mechanisms and tools of KM, 16,42 preparing a knowledge inventory, 11,13,45 determining the key knowledge processes, 8,11,20,44 defining the main factors and indexes for the evaluation of the KM implementation, 8 encouraging individuals to think about the type of knowledge that they require, 16 presenting KM strategies, 8,11,16 analyzing the knowledge network and social network of knowledge, 11 preventing duplicated tasks, 13 designing a knowledge-based system and developing semantic Web sites, 49 preparing the necessary platforms for the development of the KM center, 16,49 guarantee...…”