The Influence of Performance Measurement on Child Welfare Policy and Practice

Continuous Quality Improvement Processes in Child Protection: A Systematic Literature Review

“…However, variations in reporting and the disconnection from performance improvement strategies inhibit the quality of this data (Tilbury, 2004). Cummins, Scott and Scales (2012) in the Report of the Protecting Victoria's Vulnerable Children Inquiry highlight this issue, claiming "comprehensive and robust data over time to provide the basis for …reducing the incidence and impact of child abuse and neglect, are not available in Victoria or most other However, despite the adoption of CQI rhetoric in child protection policy documents, there is no evidence of its application in the Australian context.…”

Inspection of social services in Sweden: a comparative analysis of the use and adjustment of standards

“…The quality of public services is a specific dimension of interest to evaluate and control by means of standards-based instruments, but it is also a dimension which exposes such instruments to certain validity problems (Greene 1999;Munro 2004;Tilbury 2004;de Lancer Julnes 2006;Beadle-Brown, Hutchinson, and Mansell 2008;Malley and Netten 2008). The quality of public services is specifically mentioned in the Social Service Act (SSA).…”

“…-is increasingly common (Munro 2004;Tilbury 2004;Davies and Gregory 2010;Ek 2012;Lindgren 2014). It is also a field where professionals must carry out complex tasks, where solutions often have to be found on a weak knowledge base, and where relational aspects are of great importance for outcomes (Munro 2004;Beadle-Brown, Hutchinson, and Mansell 2008).…”

Meritocratie en de erosie van zelfrespect

“…Dat is echter ten onrechte (Tilbury 2004). Prestaties zijn niet zomaar meetbaar; ze moeten eerst meetbaar worden gemaakt (Power 2003) -zeker wanneer de prestaties van verschillende instituties in één meetsysteem moeten worden ondergebracht.…”