The impact of CSR on casino employees’ organizational trust, job satisfaction, and customer orientation: An empirical examination of responsible gambling strategies

An empirical study on factors effecting the job satisfaction of employees in the hospitality industry - a case of Danang city, Vietnam

“…With regard to the hospitality industry, the dimensions affecting the job satisfaction of hotel workers include wages, safety, and working conditions (Upchurch et al, 2000); level of education; the time working in the business; maturity and promotion prospects (Lam et al, 2001); work environment, training and development, supervision, pay and benefits package (Moyes et al, 2006;Gallardo et al, 2009); colleagues, managers, development, the content of work, salary, responsibilities, time and maturity (Mazler and Renzl, 2007); training opportunities, wages, benefits, and perceived support (Gu and Siu, 2009); organizational justice and fairness (Nadiri and Tanova, 2010); colleagues, physical working conditions, salary and behavioral empowerment (Pelit et al, 2011); organizational trust (Lee et al, 2013); leadership, management by facts, employee orientation, and continued improvement (Arasli and Baradarani, 2014).…”

Employees’ Perspectives on Corporate Social Responsibility: A Focus Group Study in Izmir City

“…Then, it was proposed that CSR is a relationship management strategy in the context of employee relations. Lee et al (2013a) investigated CSR's effects on employees' organizational trust, job satisfaction, and customer orientation. They conducted an empirical research with casino employees in South Korea.…”

“…Rupp et al (2013: 917) expressed that "Research on the psychology of CSR, and more specifically, employees' perceptions of and reactions to CSR, is only just beginning to amass." CSR activities' effects on employees and the opinions of employees regarding CSR activities conducted by their firms were not analyzed comprehensively in the literature (Lee et al, 2012;Lee et al, 2013a;Lee et al, 2013b, Bauman andSkitka, 2012). Therefore, this study focused on revealing employees' ideas regarding CSR activities of firms and various employees working at large-sized international companies were selected as a scope of the research.…”

“…Bowen (1953), who was called as the "Father of CSR" by Carroll (1999), claimed that social responsibility would continue to guide businesses in the future. Lee et al (2013a) sided with Bowen when they once again reminded that CSR has recently gained growing attention. Hence, this situation urges us to better grasp the link between common CSR strategies and a range of aspects of a company.…”

Identifying risk and mitigating gambling-related harm in online poker

“…Indeed, the development of responsible gambling features and overall strategy is considered to be an important source of creating competitive advantage in a saturated market (Luo & Bhattacharya, 2006;Song, Lee, Norman & Han, 2012) as customers' positive image of the reputation of an online firm's integrity and customer safety is strongly related to behavioural intention (Jolley, Mizerski & Olaru, 2006;Wood & Griffiths, 2008). Moreover, there are further commercial benefits to the implementation of responsible gambling features, as research clearly demonstrates that corporate social responsibility is a fundamental element of employee retention, job satisfaction, and performance (Hillman & Keim, 2001;Lee et al, 2013).…”