volume 5, issue 2, P175-191 2020
DOI: 10.1108/mabr-12-2019-0061
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Po-Lin Lai, Dong-Taur Su, Hui-Huang Tai, Ching-Chiao Yang

Abstract: Purpose The increasing demand for high-quality logistics services has forced container shipping firms to decrease logistics service failure to retain the customers. This study thus aims to apply organizational information processing theory (OIPT) to construct a maritime supply chain collaborative decision-making model and examine its impact on logistics service performance. Design/methodology/approach In total, 142 usable questionnaires were collected from questionnaire survey. A two-step structural equatio…

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