volume 35, issue 1, P57-70 2019
DOI: 10.17576/jkmjc-2019-3501-05
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Ridwan Effendi, Vidi Sukmayadi, Irpanus Rachman Pandjaitan

Abstract: Doctors' interpersonal communication skill is an integral part of health services and become one of the main indicators of patients' satisfaction towards healthcare provider. This study aims at examining the influence of doctors' interpersonal communication on the satisfaction levels of class III (low income) inpatients at Hasan Sadikin Hospital, Bandung, Indonesia. The method applied in this study is quantitative method utilizing survey as study instrument and tool of analysis. There were 261 patients as the …

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