DOI: 10.24251/hicss.2018.060
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Abstract: Non-verbal communication cues, e.g. facial expressions, and their surrogates in computermediated communication, emoticons, influence how a message is understood. Based on the four-ear model of communication, we examine in detail how emoticons affect message perception. More specifically, we examine the different effects of three emoticons [:-) :-(;-)] on the four levels that define communication. Using a factorial survey with a treatment control group design (N = 231), our findings suggest that emoticon usage …

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