The Effect of Trust and Information Sharing on Relationship Commitment in Supply Chain Management

Abdullah, Zulhamri; Musa, Rosidah

doi:10.1016/j.sbspro.2014.04.031

Cited by 45 publications

(42 citation statements)

References 11 publications

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“…[24] In their research on the Malaysian automotive industry concluded that no existing business system in East Asia fits the Malaysian auto business sector. In the Malaysian MNC ProtonMitsubishi alliance which has been ongoing since 1982, racially there were 1.5 percent Chinese, 2.2 percent Indians and the rest (96.3 percent) were Malays with the majority of management also dominated by Malays [88]. This is in stark contrast with other Japanese MNC operations where top management is dominated by Japanese male executives such as Toyota where only 11 percent of Toyota's mid-to-senior level management in Japan are women, with only 1 percent of executive committee members being female [89].…”

Section: Resultsmentioning

confidence: 99%

Cross Cultural Logistics and Supply Chain Management Towards Organizational Effectiveness within the Asean/Thai Automotive Industries: A Sem Analysis

Dansomboon¹,

Phimonsathienand²,

Fongsuwan³

2016

Management and Production Engineering Review

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As a manufacturing, logistics and supply chain hub within ASEAN (Association of Southeast Asian Nations), Thailand holds the 12th spot in global vehicle production for an estimated 2,355 Thai and multinational automotive industry enterprises. Within the Association of Southeast Asian Nations, Thailand ranks number one in automotive production contributing $US11.4 billion to the Thai economy and 12 percent to Thailand’s GDP (Gross Domestic Product), with the automotive industry being Thailand’s leading export sector. However, the automotive companies envisage the difficulty of cultural diversity to manage and coordinate. Therefore, cultural values from the milieu are inducted into the workplace and have a strong impact on both individual behavior and organizational effectiveness and must be direction at all levels for cross-cultural, organizational effectiveness to be achieved. It also became evident that natural disasters are frequent and highly disruptive to the global automotive supply chain and paces must be taken to countervailing the notable and continuing loss to economic growth and organizational effectiveness to both sector units and the global industry. The implementation of strategically placed, environmentally ‘habituated’, automotive parts logistics cache might be one solution to the problem. Given the crucial importance of this sector to the economy of the region and the global supply chain, the researchers surveyed 220 managers using a 7-point Likert scale questionnaire within the multinational industrial clusters of Thailand’s ‘Detroit of Asia’ Eastern Seaboard region. Using Structural Equation Modelling to test the 11 variables on Logistics Management, Supply Chain Management and Organizational Effectiveness in a cross-cultural context, it was determined that collaboration within the supply chain and the exchange of information can reduce uncertainty, with trust being a key ingredient to a JV’s success. Communication (0.836), trust (0.834) and collaboration (0.824) were ranked as significant components of cross-cultural Supply Chain Management effectiveness. The research also confirmed that the hypothesized difficulty from cultural diversity is difficult to manage and to coordinate. Analysis also confirmed the ongoing and significant problems to the global automotive supply chain by natural disasters and the consequential economic losses.

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Section: Resultsmentioning

confidence: 99%

Cross Cultural Logistics and Supply Chain Management Towards Organizational Effectiveness within the Asean/Thai Automotive Industries: A Sem Analysis

Dansomboon¹,

Phimonsathienand²,

Fongsuwan³

2016

Management and Production Engineering Review

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“…Previous research has examined the effects of various antecedents of RC in the context of the business-to-business (B2B) financial services industry (Theron et al, 2008), supply chain management (Abdullah and Musa, 2014), social media (Ma and Chan, 2014), information technology services (Park et al, 2012), and ebanking (Sanchez-Franco, 2009). The majority of these studies are quantitative in nature and were conducted in a single country context (Hanafizadeh et al, 2014;Akturan and Tezcan, 2012;Zhou, 2012).…”

Section: Insert Figure 1 About Herementioning

confidence: 99%

Continuous mobile banking usage and relationship commitment – A multi-country assessment

2015

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Although conducting banking transactions via mobile phones, smart phones, and tablets has become popular in many countries, major gaps exist in our understanding of those who use this technology, particularly how experienced users perceive mobile banking. Drawing from the literature on mobile banking adoption, continuous usage behavior and post-adoption of technology behavior, the authors shed light on the nature of experienced mobile banking users' relationship commitment with their bank and personal finances. The study reveals changes in commitment and shows that mobile banking offers substantial added value to users. Overall, this research will help managers better understand the importance of mobile banking services in the light of customer relationship commitment.

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“…Second, the relational relationship is relationships based on moral attitudes, such as trust to share information and knowledge. Relational relationships of buyer-supplier which is based on trust, have a significant impact on performance improvement [10,11].…”

Section: Introductionmentioning

confidence: 99%

“…A study by Abdullah & Musa [11] shows that the influence of trust is more important than commitment. This suggests that management should focus on building trust between trading partners to achieve improved relationships.…”

Section: Introductionmentioning

confidence: 99%

The Effect of Supplier Trust, Supplier Innovation, and Buyer-Supplier Relationship in Enhancing the Supplier Performance on the Death Service Companies in Surabaya, Indonesia

Tarigan

Siagian

Sutjianto

et al. 2020

KLS

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Changes in customer needs from a service company results in changes requirement from the supplier to meet the company’s demand. Excellent supplier performance is one of the mandatory requirements enabling the company to meet the customer demand. Better supplier performance can be improved when they have an excellent buyer-supplier relationship. The buyer-supplier relationship through better supplier trust from the buyer which means the company believes that the supplier can meet the needs of the company. Further, the supplier builds innovation providing better value to the company. This research examines the influence of supplier trust, supplier innovation, and buyer-supplier relationship to improve supplier performance at death service company in Surabaya. Data were collected by distributing questionnaires to 52 service suppliers in Surabaya. Data analysis using Partial Least Square (PLS) software. The findings show that all hypotheses are supported. There is a positive influence of supplier trust on supplier innovation and buyer-supplier relationship. Supplier-buyer relationship enhances the supplier innovation directly. Supplier innovation, buyer-supplier relationship, and supplier trust influence directly the supplier performance in death Services Company in Surabaya. This study provides new insight to the on-going research on the supply chain management. This work implies that manager can improve the supplier performance. Keywords: Buyer-supplier interdependence; business relationship behavior; customer satisfaction; trust-performance correlation

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The Effect of Trust and Information Sharing on Relationship Commitment in Supply Chain Management

Cited by 45 publications

References 11 publications

Cross Cultural Logistics and Supply Chain Management Towards Organizational Effectiveness within the Asean/Thai Automotive Industries: A Sem Analysis

Cross Cultural Logistics and Supply Chain Management Towards Organizational Effectiveness within the Asean/Thai Automotive Industries: A Sem Analysis

Continuous mobile banking usage and relationship commitment – A multi-country assessment

The Effect of Supplier Trust, Supplier Innovation, and Buyer-Supplier Relationship in Enhancing the Supplier Performance on the Death Service Companies in Surabaya, Indonesia

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