The dual role of IT capabilities in the development of digital products and services

Wiesböck, Florian; Heß, Thomas; Spanjol, Jelena

doi:10.1016/j.im.2020.103389

Cited by 44 publications

(32 citation statements)

References 103 publications

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“…However, prior research indicates that firms often struggle to realize process innovations’ intended benefits (McNulty and Ferlie, 2004; Nambisan et al , 2017). With the emergence of new digitally-enabled innovations, scholars are increasingly seeking to understand how digital technologies’ investments influence innovation (Nambisan, 2013; Yoo et al , 2012; Lyytinen et al , 2016; Wiesböck et al , 2020). Some anecdotal evidence suggests that digital investment initiatives can help improve a firm’s innovativeness (Hess et al , 2016); however, recent studies reveal that many firms that invest in digitization initiatives do not realize the desired outcome.…”

Section: Introductionmentioning

confidence: 99%

Process innovation in the digital age of business: the role of digital business intensity and knowledge management

Nwankpa

Roumani

Datta

2021

JKM

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Purpose This paper aims to examine the dynamic relationship between digital business intensity (DBI) and process innovation through knowledge management. More specifically, the paper investigates the mechanism through which DBI and knowledge management jointly influence process innovation. Design/methodology/approach The study used a single informant approach of data collection and consistent with prior research, and a random sample of CIOs was selected and invited to participate in the survey resulting in a total 193 usable responses. The analysis and empirical validation of the research model used partial least square. Findings The results reveal a positive link between DBI and process innovation. This finding presents empirical support for hitherto anecdotal evidence regarding the impact of DBI on process innovation. In particular, the study notes the impactful role of DBI as an input repertoire that facilitates knowledge management with subsequent positive effects on process innovation. Results further surface an accentuating interplay between DBI and knowledge management on process innovation. Originality/value The current study advances our understanding of how DBI, a pre-condition to attaining digital business strategy, influences process innovation. Moreover, investigating the consequences of DBI should help offer an initial insight to managers and top management facing the challenge of implementing a successful digital footprint in an increasingly digital business landscape. Furthermore, to the best of the authors’ knowledge, this study is the first to investigate how digitization efforts and knowledge management practices jointly affect process innovation.

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Section: Introductionmentioning

confidence: 99%

Process innovation in the digital age of business: the role of digital business intensity and knowledge management

Nwankpa

Roumani

Datta

2021

JKM

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“…Digital technologies (i.e., combinations of technologies related to social, mobile, analytics, cloud, Internet of Things (IoT), and platforms, (Vial 2019 )) are unique in that re-programmability, homogeneity of data, and self-referential nature yield a different set of entrepreneurial outcomes as they are easier to combine to create innovation (i.e., convergence) and enable unprompted change (i.e., generativity) (Lyytinen et al 2016 ; Yoo et al 2010 ). The uniqueness of digital technologies also calls attention to the difference between traditional IT capabilities and digital capabilities with the latter being defined as more appropriate for leveraging technology resources for innovation purposes (Wiesböck et al 2020 ). However, new digital technologies typically do not create economic value per se, related emerging opportunities need to be identified and pursued for value creation.…”

Section: Theoretical Implications Of Digital Entrepreneurshipmentioning

confidence: 99%

Digital Entrepreneurship: What is New if Anything?

2022

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“…Existing literature suggests that information technology is one of the most important factors for companies to achieve digital transformation, facilitating the optimization of business processes and creating customer and enterprise value [20]. The advantage of information technology lies not only in the technology itself, but crucially in the development and application of IT capabilities.…”

Section: It Capabilitiesmentioning

confidence: 99%

Digital Transformation: A Review and Research Framework

Ji¹,

Li²

2022

FBEM

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Extant literature has increased our understanding of specific aspects of digital transformation, but we lack a comprehensive portrait of its nature and implications. Through a review of works at home and abroad, we conclude the meaning of digital transformation from the technical and value dimensions, and then elaborate the concept of digital transformation from the perspective of the strategic change process. The TOE framework is used to analyze the impact of relevant factors on digital transformation in three dimensions: technology, organization and environment. We inductively build a framework of digital transformation basing on the analysis of the connotations and theoretical perspectives of digital transformation. Finally, taking into account the shortcomings of the existing digital transformation literature, we propose relevant research directions on digital transformation.

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The dual role of IT capabilities in the development of digital products and services

Cited by 44 publications

References 103 publications

Process innovation in the digital age of business: the role of digital business intensity and knowledge management

Process innovation in the digital age of business: the role of digital business intensity and knowledge management

Digital Entrepreneurship: What is New if Anything?

Digital Transformation: A Review and Research Framework

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