DOI: 10.1108/mbe-05-2019-0047
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Michail Darom, Eoin Plant

Abstract: Purpose This study aims to address the current gap in knowledge of indirect procurement performance management. It attempts to argue the need for a specific and tailored performance management approach for the indirect procurement function that incorporates a balanced approach, beyond financial measures. Design/methodology/approach The case study approach evaluated key performance indicators from a balanced scorecard (BSC) perspective in the development of a performance measurement system (PMS) for a Middle…

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