The Contribution of Technology-Based Heritage Interpretation to the Visitor Satisfaction in Museums

Reino, Sofía; Mitsche, Nicole; Frew, Andrew J.

doi:10.1007/978-3-211-69566-1_32

Cited by 13 publications

(8 citation statements)

References 22 publications

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“…Additionally, since the technology provided offered no personalisation, it continued to degrade the visitors' satisfaction. It is unfortunate that the museums neglected different visitors' motivations and expectations, especially when the purpose of a visit was to obtain new knowledge in relation to history, culture, and the artefacts (Reino et al, 2007;Ryan & Trinh, 2013).…”

Section: Overall Satisfactionmentioning

confidence: 99%

The Need for Interactive Technology in Brunei Museum: An Empirical Study of Visitor Experience

Ibrahim¹,

Zainin²,

Jamal³

2021

IJARBSS

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This article aims to understand visitor experience in Brunei Museum and gauge visitors' views on interactive technology in museums with regards to satisfaction. Based on a sample of 129 respondents, a quantitative study was conducted, and the findings conclude that contemporary museum initiatives have a minimal impact on visitors' levels of satisfaction. With only the aspects of meaningful experience and learning outcomes being successfully practised, visitors perceived Brunei Museum as old-fashioned and offering little by way of interactive engagement. The need for interactive exhibitions with passive and active technologies should positively impact the visitor's social experience. This article contributes to the literature addressing the social experience phenomenon in a cultural, educational, and touristic context. It also provides important implications for managers involved in the design and management of technology-empowered tourism experiences.

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Section: Overall Satisfactionmentioning

confidence: 99%

The Need for Interactive Technology in Brunei Museum: An Empirical Study of Visitor Experience

Ibrahim¹,

Zainin²,

Jamal³

2021

IJARBSS

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“…Regarding visitor satisfaction, the study conducted by Reino et al [66] reveals that interactive qualities of multimedia representations of content contribute positively toward user satisfaction during a museum visit. Also, the work produced by Fino [67] demonstrates that the cognitive dimension is a significant predictor of visitor satisfaction in museums.…”

Section: Research Model and Hypothesesmentioning

confidence: 99%

Empowering Museum Experiences Applying Gamification Techniques Based on Linked Data and Smart Objects

2020

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Museums play a crucial role in preserving cultural heritage. However, the forms in which they display cultural heritage might not be the most effective at piquing visitors’ interest. Therefore, museums tend to integrate different technologies that aim to create engaging and memorable experiences. In this context, the emerging Internet of Things (IoT) technology results particularly promising due to the possibility of implementing smart objects in museums, granting exhibits advanced interaction capabilities. Gamification techniques are also a powerful technique to draw visitors’ attention. These often rely on interactive question-based games. A drawback of such games is that questions must be periodically regenerated, and this is a time-consuming task. To confront these challenges, this paper proposes a low-maintenance gamified smart object platform that automates the creation of questions by exploiting semantic web technologies. The platform has been implemented in a real-life scenario. The results obtained encourage the use of the platform in the museum considered. Therefore, it appears to be a promising work that could be extrapolated and adapted to other kinds of museums or cultural heritage institutions.

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“…Technologies can mature, store, and process information digitally at an exponential rate. Some examples of these technologies are computers, smartphones, 2D image scanners, 3D laser scanners, audio recorders, as well as HD digital camcorders with features such as panoramic, stereoscopic 3D [21]. These technologies allow remote access to heritage sites at any given space and time and assist tourists with necessary information.…”

Section: Technological Servicesmentioning

confidence: 99%

Enhancing the Cultural Tourism Experience: The Case of Historical Old Jeddah

Alawi

Jamjoum

Samir

2018

WIT Transactions on the Built Environment

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The Historical Old Jeddah, otherwise called Al-Balad, was inscribed in the UNESCO world heritage list in 2014. Since then, the international recognition has strengthened its appeal as a heritage tourism destination, and the need for a promising heritage tourism plan has become essential. Many researchers intended to develop heritage tourism plans from a decision maker's perspective, but few studies have explored heritage resources from tourists' perspective. The objective of this study is to evaluate tourists' experience of and satisfaction with the Al-Balad heritage site. The study defines factors which influence their experience such as presented information; comfort and safety; cultural values; and entertainment experiences. A field study and a structured survey are conducted in order to analyze the quality of the tourists' experience. The research, by utilizing the information gathered in this survey, concludes with considerations to be incorporated into the tourism plan of the old city. The outcome of this research shall contribute to the Saudi 2030 vision of enabling and enhancing the development of tourism sector and promoting the Islamic, Arab and National heritage of the Kingdom.

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The Contribution of Technology-Based Heritage Interpretation to the Visitor Satisfaction in Museums

Cited by 13 publications

References 22 publications

The Need for Interactive Technology in Brunei Museum: An Empirical Study of Visitor Experience

The Need for Interactive Technology in Brunei Museum: An Empirical Study of Visitor Experience

Empowering Museum Experiences Applying Gamification Techniques Based on Linked Data and Smart Objects

Enhancing the Cultural Tourism Experience: The Case of Historical Old Jeddah

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