Technical Support, Knowledge Transfer, and Service Demand: Evidence from the Cloud

Retana, German F.; Forman, Chris; Narasimhan, Sri; Niculescu, Marius; Wu, Dazhong

doi:10.2139/ssrn.2165649

Cited by 4 publications

(5 citation statements)

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“…Public "Public cloud is available to the general public or an industry group, and is owned and managed by a vendor" (Su, 2011). (Choudhary & Vithayathil, 2013;Guerin et al, 2019;Kumar et al, 2022;Retana et al, 2012;Schneider & Sunyaev, 2016;Su, 2011) Private "Private cloud is operated within a single organization by the organization itself or a third-party vendor" (Su, 2011). (Choudhary & Vithayathil, 2013;Guerin et al, 2019;Kumar et al, 2022;Schneider & Sunyaev, 2016;Su, 2011) Hybrid "Hybrid cloud is a composition of a set of internal and external clouds" (Su, 2011).…”

Section: Design Principlesmentioning

confidence: 99%

“…In addition to transformative value, business (Agudelo-Serna et al, 2017;Benlian et al, 2018;Kathuria et al, 2018) and IT value (Benlian et al, 2018;Bodenstein et al, 2011;Retana et al, 2012) are delineated in the literature as important factors that are associated with the economic value of technology. Cloud-based platformization simplifies application implementation on the platform, enhancing the attraction for third-party developers to engage with the platform ecosystem, ultimately contributing to the creation of IT value (Schreieck et al, 2021).…”

Section: What Is the Business Impact Of Cloud Services?mentioning

confidence: 99%

“…In fact, a major advantage of cloud computing is the ability to scale resources up and down" (Battleson et al, 2016). (Battleson et al, 2016;Benlian et al, 2018;Krancher et al, 2018;Retana et al, 2012;Schneider & Sunyaev, 2016;VanderMeer et al, 2012;Venters & Whitley, 2012;Xiao et al, 2020;Zainuddin & Gonzalez, 2011) Measured service "[…] cloud computing provides measured service, organizations can carefully monitor, control and optimize the amount of resources that are used to support organizational processes" (Battleson et al, 2016). (Battleson et al, 2016;Choudhary & Zhang, 2015;Guerin et al, 2019;VanderMeer et al, 2012) Virtualization "Enabled by virtualization techniques, application systems have become independent from their underlying physical resources[…]Virtualization allows elastically scaling these resources up and down-a key characteristic of cloud computing" (Benlian et al, 2018).…”

Section: Design Principlesmentioning

confidence: 99%

“…(Guo et al, 2019;Kranz et al, 2016;Luftman & Zadeh, 2011;Luftman et al, 2012;Xiao et al, 2020) IT Value "IT value that largely focuses on the economic value of IT within or between specific firms or organizations" (Benlian et al, 2018). (Benlian et al, 2018;Bodenstein et al, 2011;Pang & Tanriverdi, 2022;Retana et al, 2012;Schreieck et al, 2021) Business benefits…”

Section: What Is the Business Impact Of Cloud Services?mentioning

confidence: 99%

See 3 more Smart Citations

Understanding the Developments in the Business Perspective of Cloud Computing

Parekh,

Cheng,

Schwarz

2023

Journal of Organizational and End User Computing

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Research on cloud computing (CC) has gained a lot of momentum owing to its massive adoption. It has moved beyond the exploration of inherent capabilities to understand its disruptiveness and transformative value. In this vein, the authors conducted a comparative literature review of 101 articles to better understand the developments from previous reviews. This article serves as a replication study to evaluate the growth of the business perspective of CC. The authors identify 126 factors guiding the characteristics, adoption, governance, and business impact of the cloud. Further, they employ a rigorous analysis that situates our review at the intersection of these factors and applies a multidimensional scaling technique. The developed matrix (a) helps to clarify the current state of research, (b) identifies research gaps, and (c) identifies potential further research avenues. Unlike previous reviews, this developed multidimensional view of each article uncovers numerous perspectives that can guide future research.

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Section: Design Principlesmentioning

confidence: 99%

Section: What Is the Business Impact Of Cloud Services?mentioning

confidence: 99%

Section: Design Principlesmentioning

confidence: 99%

Section: What Is the Business Impact Of Cloud Services?mentioning

confidence: 99%

See 2 more Smart Citations

Understanding the Developments in the Business Perspective of Cloud Computing

Parekh,

Cheng,

Schwarz

2023

Journal of Organizational and End User Computing

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“…In common with many cases, the innovation trajectory for enterprises using cloud computing is likely to be cumulative, starting mainly with IT operational innovations then gathering pace over time on business process and market innovations as enterprise capabilities adapt to the new technological environment. For example, Retana et al (2012) show how the self‐service nature of the cloud makes firms both consumers and producers, or co‐producers, of cloud services. They suggest that in order to understand the drivers of cloud adoption and usage it is important to pay attention to firms' knowledge, skills and abilities in co‐producing the service, which are known to be key determinants of the adoption and usage of other self‐service technologies (Xue and Harker, 2002; Xue et al , 2007).…”

Section: Innovating With Cloudmentioning

confidence: 99%

Cloud sourcing and innovation: slow train coming?

Willcocks

Venters²,

Whitley

2013

Strategic Outsourcing: An International Journal

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Purpose: Although cloud computing has been heralded as driving the innovation agenda, there is growing evidence that cloud is actually a "slow train coming". The purpose of this paper is to seek to understand the factors that drive and inhibit the adoption of cloud particularly in relation to its use for innovative practices.Design/methodology/approach: The paper draws on a composite research base including two detailed surveys and interviews with 56 participants in the cloud supply chain undertaken between 2010 and 2013. The insights from this data are presented in relation to set of antecedents to innovation and a cloud sourcing model of collaborative innovation.Findings: The paper finds that while some features of cloud computing will hasten the adoption of cloud and its use for innovative purposes by the enterprise, there are also clear challenges that need to be addressed before cloud can be successfully adopted. Interestingly, our analysis highlights that many of these challenges arise from the technological nature of cloud computing itself. Research limitations/implications (if applicable):The research highlights a series of factors that need to be better understood for the maximum benefit from cloud computing to be achieved. Further research is needed to assess the best responses to these challenges. Practical implications (if applicable):The research suggests that enterprises need to undertake a number of steps for the full benefits of cloud computing to be achieved. It suggests that collaborative innovation is not necessarily an immediate consequence of adopting cloud computing.Originality/value: The paper draws on an extensive research base to provide empirically informed analysis of the complexities of adopting cloud computing for innovation.

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Systematic Literature Review of Cloud Computing Research Between 2010 and 2023

Jha,

Chaturvedi

2024

Lecture Notes in Business Information Processing

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Technical Support, Knowledge Transfer, and Service Demand: Evidence from the Cloud

Cited by 4 publications

References 0 publications

Understanding the Developments in the Business Perspective of Cloud Computing

Understanding the Developments in the Business Perspective of Cloud Computing

Cloud sourcing and innovation: slow train coming?

Systematic Literature Review of Cloud Computing Research Between 2010 and 2023

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