Shannon Flumerfelt, Javier Calvo-Amodio, J. David Porter
The purpose of this paper is to present a framework, the CX Framework, for organizational sensemaking of systems-based performance management.
The design/methodology/approach of this paper is theoretical analysis and empirical testing.
The findings on the CX Framework were that organizational sensemaking was aligned with performance management theory and was enhanced with the use of the CX Framework.
The research limitations …
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