volume 21, issue 3, P214-224 2017
DOI: 10.1108/mbe-03-2017-0009
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Shannon Flumerfelt, Javier Calvo-Amodio, J. David Porter

Abstract: Purpose The purpose of this paper is to present a framework, the CX Framework, for organizational sensemaking of systems-based performance management. Design/methodology/approach The design/methodology/approach of this paper is theoretical analysis and empirical testing. Findings The findings on the CX Framework were that organizational sensemaking was aligned with performance management theory and was enhanced with the use of the CX Framework. Research limitations/implications The research limitations …

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