Taking CSCW Seriously: Supporting Articulation Work (1992)

Data Work: How Energy Advisors and Clients Make IoT Data Accountable

“…The point we are making in saying this is not so glib as to suggest that IoT development should completely digitise the end-to-end processes of data work (previous work has demonstrated the folly of such an approach, e.g., Bowers et al 1995). Rather, we are saying that IoT development should 'take CSCW seriously' (Schmidt and Bannon 1992) and recognise the overhead cost of collaboration. IoT development might benefit, then, by facilitating discrete workflows and accountability systems, especially where automated IoT systems are concerned, such as automated energy-advice systems that take the advisor out of the loop.…”

“…Articulation work is foundational to CSCW and has its origins, as Schmidt and Bannon (1992) note, in sociology and the interactionist studies of work done by Anselm Strauss (1985). Strauss recognised that collaborative action involves 'a supra type of work', which Schmidt and Bannon characterised as the 'overhead cost' of collaboration.…”

“…The initial understanding from this study informed the design of a non-interactive 'seed prototype' -a connected data collection kit -which was trialled to explore the ways in which sensed data including temperature, humidity, electricity and natural gas consumption data might be leveraged to deliver and tailor energy advice (Fischer et al 2016). This further field study made it visible that sensor data is indexical to the sites and practices of its production (Garfinkel 1967), and that the 'facticity' of the data therefore had to be 'articulated' (Schmidt and Bannon 1992) in situ between advisor and client. We previously described this accomplishment as data work, and detailed the methodical ways in which it is accomplished in advisor-client interaction (Fischer et al 2016).…”

Toward Information Infrastructure Studies: Ways of Knowing in a Networked Environment

“…Through new roles explicitly incorporating mediation, there are opportunities for sensitivity to silences and absences that may be organizationally instantiated -a layer of professionals trained to notice who is not represented or who is misrepresented. Articulation work is well recognized in STS (Strauss, 1988(Strauss, , 1993, in the literature of design (Bratteteig, 2003;Schmidt & Bannon, 1992) and in ethnographic studies (Baker & Millerand, 2007;Sawyer & Tapia, 2006) though not always as an integral part of the information infrastructure process building-local, community, national, or international. We note that infrastructure work frequently entails frequent and ongoing articulation work in order to enable continued functionality.…”

Impact of Non-verbal Communication on Collaboration in 3D Virtual Worlds: Case Study Research in Learning of Aircraft Maintenance Practices

“…CSCW is an interdisciplinary scientific area that studies how information technologies can aid group work [12]. It is an area that has driven the application and systematic evaluation of avatar interaction and features because they have desirable effects on the experience of social presence on the sense of task execution [10].…”