Benefit-cost ratio. BT Business technology. CAPEX Capital expenditure or the costs of building new infrastructure. Audit New Zealand (2010, p. 76) uses the following definition from the Royal Institution of Chartered Surveyors "one-off expenditure on major items which have a life of longer than one year (e.g. land and property) [...] with current expenditure implications". CAPEX can include rebuilding older infrastructure if the cost Strategic intent and the management of infrastructure systems CMB150717_E xxiii FOREWORD I have spent 25 years integrating the principles of sustainability into a diverse range of infrastructure projects and strategies in New Zealand, Australia, and the Pacific.Over that time, I observed that, even where the projects involved innovative solutions to address whole-of-life matters, it was often difficult, subsequently, to sustainor even deliverall the intended outcomes once the project was handed over for routine operation. At first, I treated these problems simply as challenges to be overcome. However, it became clear to me that not only were there issues with the integration of project assets and services into the wider physical system, operational practices often did not align with, and support, some outcomes. This was particularly evident where infrastructure: served several functions: For example, a constructed wetland delivering stormwater treatment, and cultural, amenity, and ecological benefits; and/or could not be managed using existing asset management tools: For example the inability of conventional (linear) road asset management systems to capture non-linear assets (e.g. public transport facilities), or non-standard materials/solutions (e.g. constructed wetlands). Issues were exacerbated where there was a reliance on, and/or assumption that those same systems had captured all ongoing operational requirements.These were not the only examples, and issues that had the potential to erode longterm outcomesor had already done sowere encountered at all stages (strategic, project, operational).These problems are not unique to my experience. For example: Clarkson, Barton, and Joshi (2013) describe 'follow-through' issues with ecological compensation practice. New Zealand infrastructure development is often subject to conditions, which may require ecological compensation. Aside from being a matter of non-compliance, failure to followthrough on conditions can erode the outcome(s) upon which that infrastructure was predicated. Strategic intent and the management of infrastructure systems xxiv CMB150717_E IPENZ (2010) identified issues in areas of infrastructure performance reporting, and questioned whether society was actually getting the levels of service being reported. As will be seen, industry interviews completed as part of this research provided yet more examples of eroded outcomes: of water treatment plants becoming ineffectual because investment and design decisions are not well understood; of perverse outcomes arising from coupling with personal and/or project or organisa...