Sustainable Development and Leisure Services: Changes and Trends

Lubowiecki-Vikuk, Adrian; Đerčan, Bojan; Sousa, Bruno

doi:10.1007/978-3-030-59820-4_1

Cited by 14 publications

(5 citation statements)

References 94 publications

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“…It is also important that Europeans are responsible consumers with their consumption. The responsible consumer is one who displays patterns and behaviors embedded in the paradigm of sustainable development in everyday life [97,98].…”

Section: Discussionmentioning

confidence: 99%

Changes in Patterns of Consumer Spending in European Households

Piekut

2022

Sustainability

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Consumption is an important concept in economics and many social sciences. The aim of the study is to compare consumption in European households in the years 2004–2020 and to identify groups of countries with similar consumption–expenditure structures. Statistical methods were used: trend analysis, cluster analysis. Between 2004 and 2019, the consumption expenditures of European households gradually increased. In all countries, spending on categories such as food, housing maintenance, and food and accommodation rose. Most countries also saw an increase in spending on other categories of consumer goods and services, although there were also countries where some types of spending decreased during the period under study. Our research grouped countries according to their consumption structure in 2004, 2019 and 2020. In Europe, several groups of countries can be distinguished according to their consumption structure. Similarities between EU countries’ consumption change through time. Ward’s clustering and k-means methods allowed to reduce a large number of countries to a few basic groups, which can be perceived as the subject and direction of further analysis.

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Section: Discussionmentioning

confidence: 99%

Changes in Patterns of Consumer Spending in European Households

Piekut

2022

Sustainability

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“…The results of the research developed by Saumi and Zolkepli (2017) and by Magalhães et al (2020) showed that guests are satisfied with the quality of service and have a good level of satisfaction. In the analysis of results it is important to identify the critical items of service quality that need to be improved in order to achieve a level of satisfaction and sustainability of the tourism sector (Saumi and Zolkepli, 2017; Lubowiecki-Vikuk et al , 2021).…”

Section: Assessing Quality In Specific Family Business Tourism Contextsmentioning

confidence: 99%

Assessment of the quality of the service perceived in specific contexts of management of a family business

Igreja

Sousa

Silva

et al. 2021

JFBM

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PurposeThe aim of this paper is to apply the SERVQUAL model to evaluate the quality perceived by customers in the context of family hotel management in Portugal. More specifically, to assess the influence of interpersonal relationships (service providers and customers) in family business services in the wine tourism segment (i.e. wine hotel and spa). In this way, it aims to provide data that can support this family hotel to reinforce the quality of the services provided to guests and therefore their satisfaction and loyalty.Design/methodology/approachThe statistical techniques, using Microsoft Excel 2016® and SPSS Statistics 25.0®, were multivariate for the analysis and validation of the results. In this analysis it can be seen that except the empathy dimension, in which the evaluation of perceived quality is positive, i.e. customer perceptions were higher than expectations, the remaining dimensions of the SERVQUAL model were negative. The safety dimension ranked second, followed by service delivery dimensions, problem solving and tangibility.FindingsThe results show that the empathy dimension positively influences the evaluation of the perceived quality and thus also the satisfaction and loyalty of guests to the family hotel in the wine tourism segment. So, it is recommended that the hotel management of this family hotel reinforces service quality by investing in the improvement of physical facilities, problem-solving capacity, and service delivery, to obtain higher levels of perceived quality service and hence customer satisfaction and loyalty and, simultaneously, increase its performance and organizational sustainability.Research limitations/implicationsIn addition to the direct contributions to the hotel management of this family business hotel, this study contributes to the development of the marketing scientific area, tourism and hospitality industry.Practical implicationsSeveral studies argue that the competitive advantage of the hotel business is based on the creation of value and of experiences for the customer, but in the context of family hotels, the creation of value for the customer is even more relevant, given the characteristics of this type of business, such as its small size and the reduced number of employees. Family hotels should invest in tools and techniques that allow them to create value for the customer through the quality of service offered to their guests.Originality/valueThis paper aimed to evaluate perceived quality in the context of family hotel management in Portugal. In particular, the contribution of interpersonal relationships (between service providers and guests), in hotel services in the wine tourism segment in Portugal. According to the analysis of the results of the exploratory study to Hotel context, it was concluded that there are differences between the perceptions and expectations of hotel guests.

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“…La presente exploración del artículo basada en la inclinación hacia el entendimiento sobre los deportes extremos y de naturaleza, abordando el problema urbano sobre el deterioro de la cultura deportiva en estos deportes, "desde los deportes extremos riesgosos hasta la actividad formativa ecoturística", con la finalidad de entender y dar a conocer al ámbito socio cultural del entorno deportivo urbano y rural, la cultura formativa en los deportes de naturaleza, que se practican hoy en día y son de tipo nivel olímpico. Existiendo a nivel mundial, según (Lubowiecki-Vikuk et al, 2021), una libre competencia entre los deportes extremos dentro de una naturaleza sostenible, comparando la realidad existente acerca del nivel deportivo, examina que esta es muy limitada, debido a la falta del equipamiento urbano, para la práctica deportiva, competitiva y el buen desarrollo colectivo de la juventud, optando por la migración a grandes ciudades para así mejorar su calidad de vida, con roles deportivos y de aprendizajes progresivos en sí mismos, manteniendo su autenticidad cultural. Con relatividad en Latino América los deportes de naturaleza, según (Rook et al, 2023), nos indica que, dentro de la sociedad actual, tanto en el ámbito comercial deportivo y de los organismos que son responsables por velar los derechos humanos deportivos casi no existe un pertinente planteamiento normativo para enfocarse en ellos, y obtener un tipo de nivel deportivo adecuado para el usuario consumidor entre estos deportes, y así poder cambiar su estilo de vida, mejorar su rendimiento físico y nivel deportivo dentro del ámbito de la aventura ecoturística.…”

Section: Introductionunclassified

Desde Los Deportes Extremos Riesgosos Hasta La Actividad Ecoturística Formativa

Cruzado vargas,

Peralta Peña,

Vargas Salazar

2023

THE

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Se expone que, dentro del presente estudio sobre los requerimientos en Deportes Extremos y de Aventura, que se encuentran asociados con un prominente nivel de riesgo en lesiones mortales. Según la indagación acerca de ello, se centra en el margen positivo de estos deportes de elite, siendo importantes para el desarrollo general del adolescente. Estas perspectivas prescriben prominentemente nuevos aspectos de los deportes de naturaleza y las estimulaciones para la participación, imponiendo una expectativa provisional en el planteamiento y posibilidad de hábitos de aprendizaje, teniendo en consideración su comprensión, su enfoque de dinámica ecológica, muy determinante para su desarrollo dentro de los múltiples motivos en síntesis de análisis psicológicos afirmando sus capacidades para lograr su buen desempeño deportivo en la vida. Tratando de conocer el ecoturismo como un contexto propicio para difundir información sobre los deportes de la naturaleza mediante la actividad aventurera.

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Sustainable Development and Leisure Services: Changes and Trends

Cited by 14 publications

References 94 publications

Changes in Patterns of Consumer Spending in European Households

Changes in Patterns of Consumer Spending in European Households

Assessment of the quality of the service perceived in specific contexts of management of a family business

Desde Los Deportes Extremos Riesgosos Hasta La Actividad Ecoturística Formativa

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