DOI: 10.17265/2159-5542/2018.10.005
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Wang Weiling

Abstract: Uber Technologies Inc. is the pioneer in ride-sharing business industry with its innovative business idea and strong technology support. Expanding rapidly into a large scale, many problems occur in various aspects that lead to significant crisis to the company. Seven crises happened in the year of 2017, among which the refusal to renew operation license in London is expected to have the most severe impact on Uber. The Five Stages Model is used to analyze the crisis management process of Uber. The company is st…

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