2012
DOI: 10.5267/j.msl.2012.07.020
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Supply chain quality management

Abstract: In recent years, there are several methods introduced for the improvement of operational performances. Total quality management and supply chain management are two methods recommended for this purpose. These two approaches have been studied in most researches separately, while they have objectives in common, and this makes them a strategic means, which can be used, simultaneously. Total quality management and supply chain management play significant roles to increase the organizational competitiveness power. M… Show more

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Cited by 25 publications
(8 citation statements)
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“…On the other hand, environmental sustainability dimension, green supply chain management (GSCM) literature in particular, was observed to be the focal research line among the uni-dimensional The integration of quality management that seeks internal (executives and employees within boundaries of organisations) participation and supply chain management that seeks external (suppliers and customers) partnerships results in a synergistic, collaboration and coordination environment among all chain links with a holistic supply chain view (Vanichchinchai and Igel, 2009). As the ultimate goal of both QM and SCM is "customer satisfaction", the integration enhances the influence of both, resulting in enhanced organisational customer satisfaction levels (Mahdiraji et al, 2012). Through implementation of practices shared among QM and SCM such as continuous improvement and leadership, organisational performance is improved (Azar et al, 2010;Fernandes et al, 2017;Kaynak and Hartley, 2008).…”
Section: Descriptive Analysismentioning
confidence: 99%
See 1 more Smart Citation
“…On the other hand, environmental sustainability dimension, green supply chain management (GSCM) literature in particular, was observed to be the focal research line among the uni-dimensional The integration of quality management that seeks internal (executives and employees within boundaries of organisations) participation and supply chain management that seeks external (suppliers and customers) partnerships results in a synergistic, collaboration and coordination environment among all chain links with a holistic supply chain view (Vanichchinchai and Igel, 2009). As the ultimate goal of both QM and SCM is "customer satisfaction", the integration enhances the influence of both, resulting in enhanced organisational customer satisfaction levels (Mahdiraji et al, 2012). Through implementation of practices shared among QM and SCM such as continuous improvement and leadership, organisational performance is improved (Azar et al, 2010;Fernandes et al, 2017;Kaynak and Hartley, 2008).…”
Section: Descriptive Analysismentioning
confidence: 99%
“…Supply chain integration (increased supply chain collaboration) (Carmignani, 2009;Casadesús and de Castro, 2005;Chadha and Gagandeep, 2013;Chen et al, 2014;Flynn and Flynn, 2005;Fynes et al, 2005;Gu et al, 2017;Jiang et al, 2010;Kannan and Tan, 2005;Kaynak and Hartley, 2008;Kuei et al, 2011;Lou et al, 2009;Mahdiraji et al, 2012;Mellat-Parast, 2013;Quang et al, 2016;Robinson and Malhotra, 2005;Shalij et al, 2009;Sharma et al, 2012;Talib et al, 2011;Terziovski and Hermel, 2011;Vanichchinchai and Igel, 2009;Wang et al, 2010;Zhong et al, 2016) Improved customer satisfaction (Casadesús and de Castro, 2005;Chadha and Gagandeep, 2013;Fynes et al, 2005;Gu et al, 2017;Jiang et al, 2010;Kannan and Tan, 2005;Lin et al, 2013;Mahdiraji et al, 2012;Mellat-Parast, 2013;Quang et al, 2016;Robinson and Malhotra, 2005;Talib et al, 2011Talib et al, , 2010Vanichchinchai and Igel, 2009;Zeng et al, 2013) Improved firm performance (Azar et al, 2010;…”
Section: Benefit Authorsmentioning
confidence: 99%
“…In industry 4.0, the market condition, various kinds of technological and manufacturing solutions, and selecting them is a challenge for investing, especially given to the difference in the advantages that each of them provides for the customer. For bringing balance to automation, attributes for assessing the strategy of implementing industry 4.0 are developed (Mahdiraji et al 2012;Mahdiraji et al, 2015;Saturno et al, 2017). Table 2 represents the attributes for assessing the strategies of implementing industry 4.0 quoted from the research literature (Erdogan et al, 2018;Sung, 2018).…”
Section: Theoretical Literaturementioning
confidence: 99%
“…The balanced scorecard is a strategic planning and management system that aligns business activities with the organization's vision and strategy, improves internal and external communications, and controls the organization's performance against the strategic objectives . The balanced scorecard can be used as a communication tool, measurement system, and strategic management system (Ahn, 2001;Becker & Huselid, 2006;Jia, Mahdiraji, Govindan, & Meidutė, 2013;Mahdiraji, Arabzadeh, & Ghaffari, 2012;Malina & Selto, 2001;Niven, 2006;Rezaei, Jafari-Sadeghi, & Bresciani, 2020).…”
Section: Literature Reviewmentioning
confidence: 99%