Struggling for the Upper Hand

Johansson, Bengt; Odén, Tomas Andersson

doi:10.1080/1461670x.2017.1279980

Cited by 14 publications

(5 citation statements)

References 31 publications

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“…This is at odds with previous research arguing that controversies trigger user engagement (Harcup & O'Neill, ; Wadbring & Ödmak, ). The most common way for crisis managers to disseminate vital information to the public quickly is through major news media (Johansson & Odén, ). Knowing that this information could be overshadowed by other and less needful topics, or merge into adjacent public discourses, should be taken into consideration in handling crisis situations.…”

Section: Discussionmentioning

confidence: 99%

Disentangling rhetorical subarenas of public health crisis communication: A study of the 2014–2015 Ebola outbreak in the news media and social media in Sweden

Rodin

Ghersetti

Odén

2018

Contingencies & Crisis Mgmt

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Drawing on rhetorical arena theory, this study investigates the variations of content across communication channels (subarenas), guided by different media logics, during the 2014–2015 Ebola outbreak. Restricting the study to one country, Sweden, a content analysis was conducted of two national newspapers (in total 848 articles), their posts on branded Facebook pages (47) and user comments on these Facebook posts (1,661). Some conclusions to be made are, that content differed between subarenas, with Facebook news being more sensational and focused on human interest stories, and Facebook comments to a greater extent related to other current socio‐political issues. Also, news media were more alarmist than Facebook comments, although alarmism declined on all subarenas as the danger became more tangible.

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Section: Discussionmentioning

confidence: 99%

Disentangling rhetorical subarenas of public health crisis communication: A study of the 2014–2015 Ebola outbreak in the news media and social media in Sweden

Rodin

Ghersetti

Odén

2018

Contingencies & Crisis Mgmt

Self Cite

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“…Others argue that this perceived power is in the hands of stakeholders because citizens can start conversations and spread positive or negative information about organisations on social media, beyond the control of organisations (Johansson & Oden, 2018). All these arguments are valid because of the different environments or contexts in which crisis occurs.…”

Section: Power Relations In the Public Spherementioning

confidence: 99%

“…With the faster speed at which information is shared on social media, there is virtually no time for information to be verified and this gives the public a reason to trust the traditional media for reliable and verified information (Hartley, 2019;Wheeler, 2019). For instance, a study examining power relations between sources and crisis communication in online media in Sweden found that public authorities still hold television and radio in high regard because of their crucial role in disseminating information when a crisis breaks out (Johansson & Oden, 2018). Therefore, the traditional media cannot be taken for granted because it still has an exclusive power to comment, speculate and publish investigative stories which social media cannot provide.…”

Section: Power Relations In the Public Spherementioning

confidence: 99%

Organisational crisis communication in Botswana: Investigating the crisis response strategies and the role of social media

Simon¹

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Post-millennial crises in the digital age have become more challenging and difficult for unprepared organisations and public relations (PR) practitioners to manage. As such, organisations in Botswana, including global conglomerates with operations in Sub-Saharan Africa, have not been spared from these emergencies. With social media such as Facebook, Instagram, Twitter, Youtube and Pinterest, to mention a few, spreading crisis information at lightning speed, organisational crises can become global and multicultural in nature, further threatening the organisation’s reputation. To manage such complex exigencies, PR practitioners must understand the factors influencing the types of their crisis messages and how to use Facebook to persuade their audience. Currently, the lack of crisis communication research in Botswana to guide practitioners on appropriate response strategies and how language is used on Facebook to persuade audiences has attracted academic interest. Botswana’s crisis communication ecosystem is still new and there is need for adjustments for PR practitioners to scale up to international standards. As such, this study investigates crisis communication in Botswana using the case studies of the Botswana Development Corporation (BDC) Fengyue Glass Manufacturing Project crisis of 2011, and the Botswana Railways (BR) passenger train derailment crisis of 2019. This research conducted a detailed content analysis of Facebook posts and identified themes and categories of how these organisations and their audiences communicated during these emergencies. To complement this quantitative data, selected Facebook posts were subjected to critical discourse analysis to establish how PR practitioners used language to dominate and persuade their audiences. Further explanations on how and why practitioners respond the way they do on Facebook were developed from semi-structured interviews with senior PR practitioners in Botswana. The study finds that crisis communication in Botswana is distinctive due to cultural factors. This thesis has developed a crisis information flow and relationship model (the Cross Cloverleaf Relationship Matrix) between Facebook and Botswana’s cultural offline communication platform, the kgotla system. The model helps to facilitate Facebook in a non-western setting where it is culturally resisted for its liberalism and promotion of Western values. Additionally, this thesis confirms Coombs (2006)’s cluster of crisis response strategies as valid and robust for non-western contexts, provided the corrective strategy is introduced as a cluster to accompany them.

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“…(Dudo & Kahlor, 2017). According to the SMCC model, it is important to consider crisis origin, information form, information source, crisis type, and crisis message strategies when it comes to communicating during crises (Dudo & Kahlor, 2017) Moreover, crisis communication in the digital media environment possibly changes the relationship between public authorities/organizations and journalists (Johansson & Oden, 2017). During the crisis response phase, crisis communication is used to alert and inform the public about the outbreak of a crisis to do what is called "damage control".…”

Section: Crisis Communication Management In the Digital Eramentioning

confidence: 99%

“…During the crisis response phase, crisis communication is used to alert and inform the public about the outbreak of a crisis to do what is called "damage control". However, the evolution of an interactive media environment has changed conditions and commination flows (Johansson & Oden, 2017). The research also indicated digital media created a stronger influencer on how the public communicates about the crises (Liu et al, 2013 ;Oden et al, 2016, as cited in Johansson & Oden, 2017.…”

Section: Crisis Communication Management In the Digital Eramentioning

confidence: 99%

Attitude and responses of general public towards Foodpanda Thailands crisis communication management

Siripatarakulthon

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The objective of this research was to examine the attitude and responses of the general publics towards a situation crisis communication management which related to a political situation in Thailand. The attitude variable in this study focused on attitudes into crisis communication management in content and the statement release, management of time during the crisis, attitude towards the crisis communication management, and suitable and appropriately management. Meanwhile, the responses variable focused on responses into favorability and credibility, frequently of using the service after the crisis, ways of showing support, movement to boycott, and royalty towards a brand after the crisis. The study was conducted by the quantitative method with data collection from the survey from two-hundreds Thai general publics who aware of the situation of crisis during the first semester of 2021 academic year. The results indicated that an appropriate crisis communication management results in somewhat positive attitude which leads to positivity in the general publics responses towards brand after the crisis communication management. Furthermore, majority of the general publics somewhat agree that they overlooked the crisis situation that happened because they are focus on the price, service, and promotion. The findings in this study contributed to crisis communication practitioners as a basic insight of the genral publics attitude and responses towards the Foodpandas case of crisis communication.�

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Struggling for the Upper Hand

Cited by 14 publications

References 31 publications

Disentangling rhetorical subarenas of public health crisis communication: A study of the 2014–2015 Ebola outbreak in the news media and social media in Sweden

Disentangling rhetorical subarenas of public health crisis communication: A study of the 2014–2015 Ebola outbreak in the news media and social media in Sweden

Organisational crisis communication in Botswana: Investigating the crisis response strategies and the role of social media

Attitude and responses of general public towards Foodpanda Thailands crisis communication management

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Struggling for the Upper Hand

Cited by 14 publications

References 31 publications

Disentangling rhetorical subarenas of public health crisis communication: A study of the 2014–2015 Ebola outbreak in the news media and social media in Sweden

Disentangling rhetorical subarenas of public health crisis communication: A study of the 2014–2015 Ebola outbreak in the news media and social media in Sweden

Organisational crisis communication in Botswana: Investigating the crisis response strategies and the role of social media

Attitude and responses of general public towards Foodpanda Thailands crisis communication management

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Attitude and responses of general public towards Foodpanda Thailands crisis communication management