SPEC Kit 321: Services for Users with Disabilities (December 2010)

Brown, Suzanne; Freund, Leilani

doi:10.29242/spec.321

Cited by 6 publications

(7 citation statements)

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“…When narrowing the focus further, to library literature that solely examines Deaf and Hard of Hearing patrons, the lack of research is even more evident. In fact, in a recent study of services for users with disabilities at 62 Association of Research Libraries (ARL) libraries, only nine institutions reported surveying users about their needs (Brown and Freund, 2010). The majority of the existing literature serves to acknowledge that Deaf patrons have different needs from library staff than hearing patrons (Needham, 1977; Mularski, 1987; Jeal et al , 1996; Will, 2005).…”

Section: Literature Reviewmentioning

confidence: 99%

Reference services for the deaf and hard of hearing

Saar

Arthur-Okor

2013

Reference Services Review

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Purpose – The purpose of this article is to investigate how effectively the library meets the research needs of deaf and hard of hearing students. Design/methodology/approach – The study was conducted by an anonymous survey investigating students' use, awareness and comfort level with the library and its resources. The survey was followed up with a small focus group comprised of volunteer deaf and hard of hearing students in the Deaf Studies and Deaf Education program at Lamar University. Findings – A variety of communication options should be available for deaf and hard of hearing patrons to contact librarians for assistance. Librarians need to establish clear and effective lines of communication to ensure these patrons are aware of library services relevant to their needs. Making the effort to establish communication with deaf and hard of hearing patrons encourages their use of the library by demonstrating that the library is interested in serving their needs. Research limitations/implications – This is a review of the literature concerning collaboration and cannot contain every example of library and writing center collaboration. Practical implications – Librarians can use the findings in this article to create a more welcoming environment for their deaf and hard of hearing patrons. Originality/value – There is a scarcity in the library literature of studies examining the research needs of deaf and hard of hearing patrons. This article is of value to librarians looking for ways to better meet these patrons' research needs.

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Section: Literature Reviewmentioning

confidence: 99%

Reference services for the deaf and hard of hearing

Saar

Arthur-Okor

2013

Reference Services Review

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“…Some examples of excellent written policies for users with disabilities are provided in the ACRL SPEC Kit 321: Services for Users with Disabilities (Brown & Freund 2010). These policies tend to be posted publicly to the library's website, offer a general statement of support for serving users with disabilities, discuss specific accommodations and services provided, and usually offer a specific individual to contact for assistance (in line with my second suggestion, discussed next).…”

Section: S Hinesmentioning

confidence: 90%

Reference Services for Distant Students With Disabilities

Coonin

Hines

2012

Internet Reference Services Quarterly

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“…Most research libraries have a designated liaison librarian who can provide or coordinate library assistance for users with disabilities in partnership with disability services offices, 46 which typically handle curricular needs or materials serving as textbooks and are required for all students enrolled in courses. For some undergraduate courses, these materials may be sufficient for the course.…”

Section: User Servicesmentioning

confidence: 99%

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2012

RLI

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Language 29T he ARL Joint Task Force on Services to Patrons with Print Disabilities released this report to bring much-needed attention to the challenges of print-disabled individuals who are seeking access to both print and digital library products and services. Print disabilities prevent some users from effectively reading information resources because of visual, physical, perceptual, developmental, cognitive, or learning disabilities. The task force expands upon the ongoing work of the Library Copyright Alliance in support of an international instrument for the print disabled that is under active consideration by the World Intellectual Property Organization (WIPO). It also brings attention to the growing demand for instructional e-content and burgeoning digital library collections and the opportunities for collaboration among university leadership, research libraries, disability services, and information technology services.The report contains nine recommendations for research libraries to make information accessible to their full range of diverse users equitably. In particular, the report focuses on critical partnerships necessary to fully exploit the opportunities of digital information resources to open an unprecedented quantity of information to print-disabled patrons. The report also includes practical recommendations for individual institutions to improve responsiveness and organizational capacity to address the needs of this community more effectively. ARL believes that research libraries are poised to provide critical direction-along with academic leadership, IT, and disability serviceson the service and technology planning, procurement, and licensing necessary to create a fully accessible information environment.Members of the task force were Mary Case (Illinois at Chicago), Chair; Cynthia Archer (York); Nancy Baker R esearch libraries have a responsibility to make library collections and services universally accessible to their patrons. Doing so is consonant with research library community values and is also necessary in order to comply with long-standing legal requirements. The role of research libraries has changed dramatically with the adoption of information technologies and network-based services, and these technologies are similarly transforming education at all levels.Both the utilization of these technologies and the digital revolution in publishing have been key drivers in transforming research libraries and their role in the teaching and research ecosystem. IT, networked services, and digital publishing have also spurred access to the growing corpus of digital resources. And as research libraries provide more content electronically to students, faculty members, researchers, and others, the role of libraries and other partners in their institutions and beyond is changing in the provision of information resources and services to patrons with disabilities. Whereas in the past, institutional offices of disability services were the primary facilitators of access to needed research resources an...

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SPEC Kit 321: Services for Users with Disabilities (December 2010)

Cited by 6 publications

References 0 publications

Reference services for the deaf and hard of hearing

Reference services for the deaf and hard of hearing

Reference Services for Distant Students With Disabilities

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