“…Vol 5 workflow, decreasing medical errors, lowering costs and length of stay, boosting revenue, enhancing patient care by strengthening ties between all caregivers, and lowering the need for storage space, supplies, and staff for the retrieval and filing of medical records (Walle et al, 2023). A health service institution, especially officers who serve patients directly, has a very strategic role in dealing with patients, so good communication is an obligation and What must be considered is that patients, as health consumers, have the right to get health services with the convenience of health services (Arlan, 2018). According to Arlan (2018), patient complaints occur due to a lack of communication between health workers and patients.…”